Interior Gas Repair Experience – A Customer Testimonial

by | Mar 26, 2024 | Customer Engagement, Customer Testimonials, Energy Solutions, Service Line Responsibilities, Testimonials

When returning to her home after spending six weeks in Italy, Ms. Coty noticed a faint gas smell coming from her old stove and fireplace. Ms. Coty called a plumber she had recently used, but he could immediately see that she had other issues and began to tally up a bill for the repairs. Ms. Coty then remembered her interior gas line repair plan with HomeServe and made the call. She was put at ease about the situation when the agent told her step by step how the process would work.
When the plumbers arrived, they realized it would not be a quick fix. Ultimately, they replaced all of Ms. Coty’s gas lines all the way up the walls to each appliance. The plumbers were at her house for two days, waited for the gas company to come and turn the gas back on, and waited to be sure no leaks occurred after the repairs.

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