Published by: Energy Central March 26, 2021 Sourced by: https://energycentral.com/c/cc/utilities-using-programs-speed-ev-adoption-boost-customer-goodwill Two factors drive customer satisfaction for electric utilities — rates and reliability. Utilities that minimize...
With transportation accounting for the greatest percentage of greenhouse gas emissions, and electrification of the sector as a common solution to achieving state and utility decarbonization goals, the importance of electric vehicle adoption is well understood by...
Ratepayers have long indicated their preference that their electric utility be involved with the installation of EVSE, whether it means the utility’s employees or a third party recommended or engaged by the utility. They are likely to contact you for information on local contractors who are available to safely install their chargers – HomeServe’s research found that nearly 30 percent will turn to their utilities for charger help. However, having a charger close at hand doesn’t completely relieve them of anxiety, because nearly three-quarters worry about their Level-2 charger malfunctioning or breaking.
It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and that, in turn, improves ROI. Recent market research has shown that customers also appreciate recommendations from their energy provider. Tools such...
For more than a century, utilities have been primarily viewed as vendors of a commodity: energy. Today, with increasing competition for residential utility customers, the challenge is to help consumers understand that their local utility can be much more: a trusted...
Energy efficiency is an important part of many utilities’ demand-side management and outreach efforts, but your message may be ignored, or your customer simply may not be able afford the repairs, replacements or upgrades needed to make their homes more energy...
The NLC Service Line Warranty Program is currently available in over 1200 municipalities across the country.
Jessica G. of Albuquerque was struggling with degenerative nerve disease and late-stage cancer, but she had the support of her extended family and her business, SOS of New Mexico, to keep her occupied. As a long-time, second-generation business owner, she was able to...
The energy industry is transforming from the bottom up, and consumers expect personalized recommendations that echoes their experiences with companies such as Netflix and Amazon.
The one thing we can depend on in the energy industry right now is change – from the proliferation of DERs to concerns about cybersecurity, the industry hasn’t seen such turmoil since its beginnings. In this changing environment, utilities, regulators and even...
While it’s intuitive to link the warming of the planet with hotter and longer heatwaves, longer droughts, more wildfires, and heavier rain, the link is less obvious when it comes to an increase in extreme cold events across North America, particularly in areas that...
Kingwood, Texas, resident George R. thought it would be smart to invest in a generator for his home after some extreme weather in recent years. The installation team planned to use a branch off of the gas fuel line that ran from his house to his pool heater. But when...
Looking back at 2023, HomeServe has much to celebrate. In addition to marking our 20th year in business, HomeServe has added over 100 new utility and municipal partners. We look forward to working with them to protect homeowners, promote local economic growth, bolster...
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