Consumer electronics devices have become essential for work, education, entertainment, and connecting. When accidents happen, a damaged device can impede the daily activities of customers' lives. Partnering with HomeServe to offer customers protection for important...
HomeServe offers the following plans for renters. This can be a good way to increase engagement with and offer protection for LMI consumers, many of whom are renters. Surge Protection Covers repair or replacement and, if necessary, removal of electrical...
HomeServe's experience with our numerous partnerships has shown that a collaborative multi-channel approach to educating homeowners is the most effective way to market the program to consumers. We are committed to representing the utility brand in a way that respects...
Customer Service Approach The front line for HomeServe’s outstanding service delivery to customers is our award-winning contact center, where 640+ U.S.-based in-house agents handle over 3.7 million incoming calls per year. Our call center employs comprehensive agent...
Climate change has increased average temperatures, increased the occurrence and length of heat waves, increased drought conditions and increased extreme one-day precipitation events, and those conditions have stressed an already aging electrical grid, causing power...
Published by CenterPoint Energy CenterPoint Energy Foundation and company vendors and suppliers contribute more than $3 million to support severe winter weather relief and recovery efforts Houston-Harris County Winter Storm Relief Fund is helping the most vulnerable...
Published by: Energy Central March 26, 2021 Sourced by: https://energycentral.com/c/cc/utilities-using-programs-speed-ev-adoption-boost-customer-goodwill Two factors drive customer satisfaction for electric utilities — rates and reliability. Utilities that minimize...
With transportation accounting for the greatest percentage of greenhouse gas emissions, and electrification of the sector as a common solution to achieving state and utility decarbonization goals, the importance of electric vehicle adoption is well understood by...
Ratepayers have long indicated their preference that their electric utility be involved with the installation of EVSE, whether it means the utility’s employees or a third party recommended or engaged by the utility. They are likely to contact you for information on local contractors who are available to safely install their chargers – HomeServe’s research found that nearly 30 percent will turn to their utilities for charger help. However, having a charger close at hand doesn’t completely relieve them of anxiety, because nearly three-quarters worry about their Level-2 charger malfunctioning or breaking.
It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and that, in turn, improves ROI. Recent market research has shown that customers also appreciate recommendations from their energy provider. Tools such...
Kingwood, Texas, resident George R. thought it would be smart to invest in a generator for his home after some extreme weather in recent years. The installation team planned to use a branch off of the gas fuel line that ran from his house to his pool heater. But when...
Looking back at 2023, HomeServe has much to celebrate. In addition to marking our 20th year in business, HomeServe has added over 100 new utility and municipal partners. We look forward to working with them to protect homeowners, promote local economic growth, bolster...
Mid-June on the East Coast typically marks the beginning of hotter summer weather, and this year it was no different for Kenneth L. of Fort Washington, Maryland. But to his surprise one June morning, his air conditioning stopped blowing cool air out of the blue. “As...
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