Energy cooperatives have maintained their 73% satisfaction score between 2021 and 2022 according to the American Customer Service Index, even through extreme weather and unprecedented global events. This is called the ASCI Score. You already know the country’s aging...
The flattening load growth and search for new revenue channels is old news to utilities – the question now is: What is required of your consumer engagement strategy? The retail and service markets already exist, but products like smart thermostats and electrical...
Experts agree that a shockingly large number of Americans have no savings to weather an unexpected expense. Bankrate’s Financial Security Index shows nearly 30 percent of adults have no emergency savings, while only 25 percent have a “rainy day” fund. Most don’t have...
Utilities are moving away from a one-way distribution model and their traditional role as energy providers. Instead, they are focusing on customer-centric solutions, such as offering digital and Distributed Energy Resources (DER) services and real-time energy...
At its core, the American Patriot Music Project is about veterans helping other veterans. The organization believes music can bring about healing for veterans' mental health. There is music, but, more importantly, there is companionship and acceptance, a fellowship...
Improved energy efficiency, increased interest in renewable energy and flattening load growth, combined with a pressing need for grid optimization, means that many energy cooperatives are looking to improve member satisfaction – a key ROE metric – and find alternative...
In conjunction with the announcement of our new Veteran’s Hiring Initiative at last November’s NLC City Summit in Los Angeles, we invited cities to submit photos honoring veterans via Twitter to our Utility Service Partners account. To enter the Heroes In My City...
Robust, Four Pillar Corporate Social Responsibility Program Spreads Hope and Supports Communiti Norwalk, Conn. (April 2, 2019) – Today, HomeServe USA (HomeServe), a leading provider of home repair solutions, launched the HomeServe Cares Foundation, a new, four pillar...
HomeServe USA (HomeServe), a leading provider of home repair solutions, announced the findings of the winter 2019 edition of its Biannual State of the Home Survey. Smart home devices are used in a majority of homes, according to the homeowners surveyed. Click here to...
HomeServe USA (HomeServe), a leading provider of home repair solutions, announced the findings of the winter 2019 edition of its Biannual State of the Home Survey. Once again, the latest smart home technology was a popular topic. Click here to view our Biannual...
Electric Vehicle Charger Installation HomeServe's turnkey EV Charger solution offers a seamless experience for residential EV owners. Aligned with cooperative EV objectives and programs, our installation solution helps to increase awareness of electric vehicles and...
Charles M., a resident of Asheboro, North Carolina, was concerned about the aging, corroded fuse box in his home. Despite the health issues he and his wife faced, along with their fixed income, it was the deteriorating fuse box that kept Charles awake at night. He...
“NOVEC Solutions is a NOVEC subsidiary dedicated to providing members with a network of services they can trust,” said Gilbert Jaramillo, Vice President of NOVEC Solutions. “In 2018, HomeServe became our provider of repair and replacement service plans for a wide...
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