Energy consumers want engagement and for utilities to provide solutions. As the industry goes through a rebranding period, many energy providers are looking to utilize their own expertise and resources to expand their offerings in synergistic ways. Position Yourself...
When an energy consumer reaches out, they want to speak to someone who is friendly, knowledgeable and can help them navigate their problem. A good customer service line experience will soon overtake price and product as the key factor in customer choice. When a...
HomeServe’s new App is completely free and enables customers to inventory every device and appliance in the home via bar code scanning, allowing instant access to manuals and warranty information, tune-up reminders, parts lists, recall notifications and more. In...
With the energy industry in the midst of an evolution, cooperatives are more clearly understanding the need for transformation from a role of commodity supplier to “ratepayers” to a trusted advisor on a range of energy issues to a more and more sophisticated and...
A group of the top contractors in HomeServe’s network of more than 1,600 across the country attended the fourth-annual Contractors Conference Sept. 18-20 in San Antonio, where they discussed continuous improvement of customer service, closing the labor gap and...
Energy cooperatives have maintained their 73% satisfaction score between 2021 and 2022 according to the American Customer Service Index, even through extreme weather and unprecedented global events. This is called the ASCI Score. You already know the country’s aging...
Flattening load growth is an issue for every utility. However, as this revenue stream remains stagnant, energy utilities are looking for new sources of revenue. However, your consumers may not be aware of your energy services and retail offerings. Power Generating...
The flattening load growth and search for new revenue channels is old news to utilities – the question now is: What is required of your consumer engagement strategy? The retail and service markets already exist, but products like smart thermostats and electrical...
Experts agree that a shockingly large number of Americans have no savings to weather an unexpected expense. Bankrate’s Financial Security Index shows nearly 30 percent of adults have no emergency savings, while only 25 percent have a “rainy day” fund. Most don’t have...
Utilities are moving away from a one-way distribution model and their traditional role as energy providers. Instead, they are focusing on customer-centric solutions, such as offering digital and Distributed Energy Resources (DER) services and real-time energy...
Victor Karcher from Precision Electric, a network contractor shares his experience in delivering outstanding service to residents and the benefits of partnering with HomeServe.
Learn how a HomeServe partnership can help move the needle on your member loyalty and engagement goals. Click here to watch Josh Cleveland, Key Accounts Manager of EnergyUnited, speak on the Cooperative Partner Experience, or click here to learn about Victor Karcher...
Learn how a HomeServe partnership can help move the needle on your member loyalty and engagement goals. Click here to watch Josh Cleveland, Key Accounts Manager of EnergyUnited, speak on the Cooperative Partner Experience, or click here to learn about Victor Karcher...
Search