Energy cooperatives have maintained their 73% satisfaction score between 2021 and 2022 according to the American Customer Service Index, even through extreme weather and unprecedented global events. This is called the ASCI Score. You already know the country’s aging...
Flattening load growth is an issue for every utility. However, as this revenue stream remains stagnant, energy utilities are looking for new sources of revenue. However, your consumers may not be aware of your energy services and retail offerings. Power Generating...
The flattening load growth and search for new revenue channels is old news to utilities – the question now is: What is required of your consumer engagement strategy? The retail and service markets already exist, but products like smart thermostats and electrical...
HomeServe USA (HomeServe), a leading provider of home repair solutions, announced the findings of the winter 2019 edition of its Biannual State of the Home Survey. Smart home devices are used in a majority of homes, according to the homeowners surveyed. Click here to...
HomeServe USA (HomeServe), a leading provider of home repair solutions, announced the findings of the winter 2019 edition of its Biannual State of the Home Survey. Once again, the latest smart home technology was a popular topic. Click here to view our Biannual...
Are you looking to expand your marketing tools in the utility industry? Giving consumers choices and the opportunity for interaction is well-documented to improve customer satisfaction, and that, in turn, improves ROI. Recent market research indicates consumers...
There’s a major trend happening in energy that is not measured in barrels or BTUs. Cooperatives are becoming much more focused on deepening their member relationships. As state after state deregulates electricity, forcing co-op to compete with retail providers, and...
There is a strong relationship between customer satisfaction and return on equity in the energy industry, and, although the industry has seen year-over-year positive progress, the needle is only being nudged. A JD Power white paper shows a link between customer...
No one is quite sure what the next generation of smart homes will look like, but a great many of your consumers want one – and energy utilities are uniquely positioned to lead the way, whether by pioneering new technologies or engaging in affinity partnerships. Demand...
State after state is deregulating electricity, forcing cooperatives to offer lower prices to be competitive with retail providers. Homes boasting more energy efficiency and a growing interest in green technology flattens load growth, and many energy co-ops have sought...
Everyone has been a victim of bad customer service at some point in their life and, unfortunately, a bad experience is usually more memorable than a great one. As the call center is often the first or only interaction a customer will have with a business, the...
Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your inbound and outbound call agents are in training. This can have an impact not only on your bottom line, but also consumer satisfaction. At HomeServe,...
At HomeServe we continually monitor major trends facing our energy utility partners and prospective partners. One category, Battery Electric Vehicles (BEV), is showing potential to greatly impact the energy sector. According to our analysis based on data from the...
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