Climate change isn’t doing our infrastructure any favors as heat waves melt roofs, roadways and airport runways, burst water mains, kink railway ties and crack bridge supports. The heat also is making us sick. More than 700 people in the U.S. die each year of...
Kimberly Dailey
HomeServe Advantage Program Offers Significant Energy Savings for Residential Members
by Kimberly Dailey | Aug 8, 2022 | Energy Cooperatives, Energy Efficiency, Green Initiatives, Member Service, Partnerships
One of the most promising strategies for achieving utility energy efficiency goals is the increased adoption of high-efficiency heating and cooling equipment. A new subscription makes efficient upgrades an easier decision for residential utility customers and delivers...
Just Launched: HomeServe Advantage Program – Residential HVAC Subscription
by Kimberly Dailey | Aug 8, 2022 | Energy Cooperatives, Energy Efficiency, Green Initiatives, HomeServe Advantage Program, Partnerships, Products
New HVAC Solution Boosts Residential Energy Efficiency, Affordability and Customer Satisfaction Norwalk, CT – August 9, 2022 – A new solution – the HomeServe Advantage Program is an all-inclusive, hassle-free residential HVAC subscription service to help utilities...
Grady Electric Membership Corporation Values HomeServe Partnership
by Kimberly Dailey | Jul 20, 2022 | CSAT, Energy Cooperatives, Engagement, Member Service, Partner Testmonials, Partnerships, Testimonials
Grady Electric Membership Corporation provides power to more than 19,000 members through nearly 3,300 miles of line in southwest Georgia. The cooperative, which has served its local communities for more than 80 years, was looking for a program to provide emergency...
Electrical Cooperatives Find Customer-Centric Partner in HomeServe
by Kimberly Dailey | May 4, 2022 | Energy Cooperatives, Partner Testmonials, Partnerships, Service Line Responsibilities, Testimonials
Southwestern Electrical Cooperative, which has served as a rural community partner for more than 80 years in Illinois, provides power to more than 24,000 members through nearly 3,500 miles of power lines. As part of providing exceptional service and value to their...
HomeServe Protects A Colorado Resident from the Elements – and an Empty Wallet
by Kimberly Dailey | May 3, 2022 | Aging in Place, Communities, Customer Testimonials, Energy Cooperatives, Member Service, Testimonials
On a sunny March day in Aurora, Colorado, Robert Z. noticed that it felt a bit drafty in his home. Upon further investigation, he quickly realized his furnace was not running, and despite his best efforts, it wasn't kicking back on. Although his furnace was not...
Electronic Device Protection Plan Launched by HomeServe
by Kimberly Dailey | May 3, 2022 | Energy Cooperatives, Engagement, Products, Technology
Did you know that the average household has 10 electronic devices? Our technology devices have become everyday necessities in our lives and even dealing with minor damage to one can be a major inconvenience. These hefty investments can lead to unexpected costs when...
Member Education
by Kimberly Dailey | Apr 19, 2022 | CSAT, Energy Cooperatives, Engagement, Member Service, Partnerships
HomeServe’s experience with our numerous partnerships has shown that a collaborative multi-channel approach to educating homeowners is the most effective way to market the program to consumers. We are committed to representing the cooperative brand in a way that...
Member Experience
by Kimberly Dailey | Apr 19, 2022 | CSAT, Energy Cooperatives, Engagement, Member Service, Partnerships
HomeServe is dedicated to the continuous improvement of all aspects in our service delivery.Member Service Approach The front line for HomeServe’s outstanding service delivery to customers is our award-winning contact center, where 640+ U.S.-based in-house agents...
HomeServe Expands HVAC Presence in Arizona with Acquisition of Sure Temp
by Kimberly Dailey | Apr 13, 2022 | Contractor Network, Energy Cooperatives, Member Service, Partnerships, Press Releases, Skilled Labor Gap
Mesa, Az. – April 6, 2022 -- HomeServe USA (HomeServe), a leading provider of service plans, repair, and installation services for the home, today announced the acquisition of Sure Temp Air Conditioning LLC (Sure Temp or the Company). Based in Mesa, Arizona, the...