Guillermo L., a longtime resident of Savannah, Georgia, is no stranger to plumbing issues. With a career as a water meter mechanic for the city, Guillermo had encountered almost every homeowner nightmare imaginable. But when his own kitchen sink began backing up, he knew he might be facing a significant issue.
Fortunately, Guillermo had enrolled in three repair plans through a program offered by the city of Savannah in partnership with Service Line Warranties of America, a HomeServe company. His plans covered his exterior sewer line, exterior water line, and interior plumbing and drainage. Thanks to these plans, Guillermo felt confident that no matter the problem, he wouldn’t bear the financial burden alone.
Guillermo first learned about Service Line Warranties and HomeServe through his job with the city. Over the years, he’d witnessed countless homeowner disasters and understood the importance of being prepared. When he received a letter from Service Line Warranties in the mail, coupled with discussions at work, he knew signing up was the right choice.
When Guillermo discovered the backup in his sink, he contacted HomeServe. The company quickly dispatched Priority Plumbing and Electrical, a trusted member of their local contractor network. The technician performed a thorough investigation, running a snake and camera through the drain. They discovered a major issue – a break in the sewer line between Guillermo’s home and the property line, compounded by severe clogs throughout the line.
“It’s always a headache for a homeowner to hear that a repair like this is needed, but I’ve learned it doesn’t have to be a financial one,” Guillermo explained. “I knew HomeServe would have me covered, and that’s exactly what happened. I went from feeling frustrated to extremely happy.”
The total cost of the repair came to nearly $4,000 – an expense that Guillermo couldn’t bear to imagine paying out of pocket. Thanks to his service plan, the entire cost was covered.
“Had you not been in the picture, the anguish of this experience would have been quadrupled for me and my family,” Guillermo said. “And had I not worked for the city, I never would have known to sign up.”
Guillermo further emphasized his gratitude, saying, “I can’t explain how thankful I am to have had you guys on my side. You really had my back. The service was exceptional, and I knew my problem would be fixed. I’ve been referring my neighbors because everyone deserves this peace of mind. If you’re considering a HomeServe plan, my advice is simple: it’s worth it. Without a doubt.”