Forest Park resident Stella S. and her family hadn’t even been in their new home for a year when plumbing problems arose. Luckily, they had a HomeServe repair plan that she learned about through a program with her utility, Coles-Moultrie Electric Cooperative.
“We were using the kitchen sink and heard a bubbling noise, and then we heard it in the utility room, too,” she said. “Thankfully, the house never flooded.”
“The experience with the HomeServe representatives was great — they put the repair down as critical – all the HomeServe representatives were excellent,” she said.
Because Stella decided to protect her home with HomeServe, one of our licensed, insured, and pre-vetted contractors, Rockland Plumbing and Sewer, soon was at her home to address the issue.
The picture became clearer – there was a blockage in the sewer line, and it couldn’t be fixed with a high-pressure jet of water because water would back up into the home.
Luckily for Stella, she caught the problem early. Although she could only use one of her two bathrooms and only take short showers until the problem was resolved, her quick action, facilitated by having a HomeServe repair plan, meant that she didn’t have to deal with grey water backups.
“My experience was excellent – the plumber knew his job,” she said. “He came Saturday morning and saw that it was a severe problem, and he needed to get a permit.”
The clog in Stella’s line wasn’t small – in fact, 22 feet of her sewer line failed completely and needed to be replaced. If she didn’t have a HomeServe plan, it would have cost her almost $4,400 to repair the line – after she found a plumber.
“We were so satisfied with the plumber,” Stella said. “Everything worked out well. The plumber dealt with the permit and the village, and HomeServe and the plumber dealt with each other. Everything was positive on our end.”
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