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Utility Solutions

by HomeServe USA | Jun 6, 2022 | Customer Engagement, Energy Efficiency, Energy Solutions, Infrastructure, Partnership

Partners who have launched a home solutions program with HomeServe can generate revenue to help subsidize and advance utility objectives, including demand-side management and low-to-moderate-income (LMI) initiatives. They also report overall increased customer satisfaction connected to enhanced customer education and engagement.

Customer Education

A collaborative, multi-channel approach to educating customers on the partnership and our programs.

Customer Experience

Our award-winning contact center has over 640 U.S.-based, in-house agents to handle your customer calls and dispatch local, vetted contractors.

Electric Vehicle Resources

HomeServe has introduced a first-to-market EV program to educate your customers on installation and incentive solutions, while filling the charger warranty gap.

LMI Solutions

Our home solutions program can help generate revenue to subsidize and advance utility demand side management and low-to-moderate income (LMI) initiatives.

Energy Efficiency

Home repair service plans offer value-added services like affordable coverage for tune-ups and repairs for heating, cooling, appliances, water heaters, and more within the home to increase energy efficiency.

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Case Study: Complicated Water Line Repair Completed With Care

“The meter reader said that I had something going on,” Michael M. of Jefferson, Oregon, said. “He said, ‘There’s a lot of water passing through the meter, the reading is high.’" Michael knew that he had an emergency home repair plan to protect his water service line,...

Complicated Water Line Job Completed With Care, Professionalism in Jefferson, Oregon

Michael M. of Jefferson, Oregon had a high water meter reading. He knew that he had an emergency home repair plan to protect his water service line, introduced through a partnership between Jefferson and the NLC Service Line Warranty Program by HomeServe. So, he made...

ServLine – How it works

Running a water system can be complicated. Customer leaks don’t have to be! The ServLine Leak Protection Program helps to safeguard communities and build stronger utilities. Plus, ServLine also lowers costs by helping utilities recapture lost revenue and bad...

Solutions to Help Meet Your Utility’s Objectives

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