Your call center employees are very often the first employees your residents interact with. They are problem solvers, and they are the keys to driving innovation, knowledge, and revenue throughout your organization.
SearchMontana-Dakota Utilities Offering Protects Homeowner from Dangerous Furnace Before SD Winter Hits
Frances, a Montana-Dakota Utilities customer, had a furnace with a hole in the heat exchanger shield, which could allow carbon monoxide fumes to reach her living spaces if she tried to heat her home. “We turned it on, and there was no heat,” Frances said. However,...