Frances W. of Houston, Texas, is an older adult on a fixed income, so when she learned about HomeServe's emergency repair plans, she thought it was a good idea. To protect herself from an emergency repair, she enrolled in plans to protect her exterior water and sewer...
Customer Testimonials
NLC Service Line Warranty Program Assists Detroit, Michigan, Homeowner
by HomeServe USA | Jul 20, 2021
PSEG Customer Saves $5,400 on Sewer Line Repair
by Bill Eller | Jun 4, 2021
A Proactive Step Saves a Homeowner Thousands For PSEG customer, Jack C. of Amityville, N.Y., owning a 70-year-old home came with both charm and the awareness of potential issues. Understanding that older homes can present unexpected challenges, he made a proactive...
City of Van Meter Resident Avoids $4,000 Bill Thanks to City Partnership
by HomeServe USA | Dec 11, 2020
Understanding the Hidden Risks Beneath Your StreetVan Meter Public Works customer Melanie Vivone of Van Meter, Iowa, discovered the reality of service line ownership came with a steep price tag—and a valuable lesson for her community. Living in Crestview Estates, a...
Case Study: Independence, Missouri
by HomeServe USA | Dec 11, 2020
When cities with over 10,000 partner with the NLC SLWP, the program pays their NLC membership dues for three years. Independence, Missouri took advantage of this offer, and the wide range of other resources our program offers to help build better communities.
HomeServe Helps Yonkers Resident Solve a Serious Problem
by HomeServe USA | Dec 7, 2020
Evangelina Gonzalez of Yonkers noticed many of her neighbors were experiencing water line breaks, especially during the winter months, and began worrying about the line servicing her home. The City of Yonkers partnered with a warranty company (NOT HomeServe) to offer...
Water Line Repair Brings Relief to Homeowner
by Bill Eller | Aug 28, 2020
Shirley C., her child and her grandchild lived together in her Georgia home, but the homeowner was dealing with a host of home repair issues she couldn’t afford to fix. The home had major electrical and plumbing problems. The electrical service box had a melted cable...
Broken Sewer Line Repair a Relief to Homeowner
by Bill Eller | Jun 19, 2020
Linda J. of Baton Rouge learned the hard way that all home warranties are not created equal when she needed a sewer repair. She thought she was covered in the case of a broken sewer line repair – after all, she had a plumbing policy from a national home warranty...
Case Study: Orem, UT
by HomeServe USA | Apr 13, 2020
The All-Together Playground in Orem, Utah, is the first of its kind in Utah County and on the crest of a movement to make play accessible to all children and provide children with disabilities a way to play alongside their peers. Among the sources of funding were...
Case Study: Jackson Township Municipal Authority
by HomeServe USA | Apr 13, 2020
The Jackson Township Municipal Utilities Authority has turned a program that educates residents about their service line responsibilities and provides repair assistance into a resource that benefits the entire community. Jackson...
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Recent Posts
HomeServe Partnership Takes Customer from Leak to Relief
Tom G., an Enbridge Gas customer, was enjoying a sunny April day in his Chapel Hill, North Carolina home until a letter from the local water utility cast a shadow on his mood. His water usage had spiked dramatically, raising the alarm that there could be a leak...
Case Study: Servline in Alabama
From Data to Protection: AMI and ServLine Working Together in Eufaula, AlabamaAdvanced Metering Infrastructure (AMI) is transforming how utilities approach watermanagement. These innovative systems enable utilities to detect leaks more quickly,better understand usage...
Ohio Homeowner Saved by Seamless Claim Process for Water Leak
When Keith saw his water bill, he knew there was something wrong, and he knew just what had happened. Not too long before, he had discovered a leaking hose bib outside his home and had it repaired. “I had no idea how long it had been leaking, though,” he said. The...









