Climate change spells lowered efficiency, increased expenses and more outages – the only thing customers dislike more than rate increases – and as the demand for energy increases, the problems around climate change only loom larger. The decade between 2000 to 2010 was...
Service Line Responsibilities
HomeServe Protects A Colorado Resident from the Elements – and an Empty Wallet
by Peter Buttrick | May 3, 2022
On a sunny March day in Aurora, Colorado, Robert Z. noticed that it felt a bit drafty in his home. Upon further investigation, he quickly realized his furnace was not running, and despite his best efforts, it wasn't kicking back on. Although his furnace was not...
Electric Resiliency Plans
by HomeServe USA | Apr 12, 2022
Your customers' safety, comfort and convenience are dependent on electric power, however, power outages are inevitable. HomeServe offers home protection plans that help expedite reconnection and even help cover damage from weather related incidents so that your...
LMI Households Face Obstacles to Achieving Energy Efficiency
by Peter Buttrick | Apr 11, 2022
Low- and Middle-Income (LMI) households have historically faced obstacles to becoming more energy efficient, despite the outsized impact efficiency measures would have for this population. Low-income households pay more than 7 percent of their income on energy bills,...
Severe Energy Burdens Weigh Heavily on Low-to-Moderate Income Households
by Peter Buttrick | Mar 11, 2022
A quarter of all U.S. households and two-thirds of low-income households have high energy burdens, meaning they spend more than 6 percent of their annual income on energy costs, and two out of five low-income households have severe energy burdens, meaning that they...
Customer Experience
by Peter Buttrick | Feb 23, 2022
Customer Service Approach The front line for HomeServe’s outstanding service delivery to customers is our award-winning contact center, where 640+ U.S.-based in-house agents handle over 3.7 million incoming calls per year. Our call center employs comprehensive agent...
Extreme Weather, Aging Infrastructure Result in Power Outages
by HomeServe USA | Jul 9, 2021
Climate change has increased average temperatures, increased the occurrence and length of heat waves, increased drought conditions and increased extreme one-day precipitation events, and those conditions have stressed an already aging electrical grid, causing power...
Natural Gas Leads Energy Industry in Decarbonization
by HomeServe USA | Mar 25, 2021
Not only is CCUS good for the environment, but it’s good for the economy – from the supply chain for the energy industry to supported industries such as carbon dioxide enhanced oil recovery, CCUS maintains current jobs and creates new ones. Since the U.S. is a leader in CCUS technology, U.S.-based utilities stand to play a significant global role in clean energy.
How Strong Customer Engagement Positions Utilities As Solutions Providers
by HomeServe USA | Jan 13, 2021
For more than a century, utilities have been primarily viewed as vendors of a commodity: energy. Today, with increasing competition for residential utility customers, the challenge is to help consumers understand that their local utility can be much more: a trusted...
HomeServe Biannual State of the Home: Winter ’18
by Peter Buttrick | Dec 16, 2020
Emergency home repairs are an unfortunate reality of homeownership. In the past 12 months, about one in two homeowners have reported a breadown in their homes. A recent survey found more homeowners are less prepared for an emergency than they were for our last survey,...
Recent Posts
HomeServe Reflects on a Year of Protecting Homeowners and Supporting Communities
Looking back at 2023, HomeServe has much to celebrate. In addition to marking our 20th year in business, HomeServe has added over 100 new utility and municipal partners. We look forward to working with them to protect homeowners, promote local economic growth, bolster...
This Infrastructure Week, We Can’t Forget About Residential Infrastructure
Norwalk, Connecticut – [DATE] – Every year during the third week of May – National Infrastructure Week – a little extra attention gets paid to the state of America’s infrastructure. This includes everything from airports, bridges and roads to drinking water,...
Infrastructure Week 2023
Happy Infrastructure Week! We will be adding new infrastructure information, statistics, and more every day, so don’t forget to check back.Over the Last 5 YearsPeople StoriesItzel Perez Dominguez considered the purchase of a home – her first – carefully. She knew...