When an energy consumer reaches out, they want to speak to someone who is friendly, knowledgeable and can help them navigate their problem. A good customer service line experience will soon overtake price and product as the key factor in customer choice. When a...
There’s a lot of chatter about electric vehicles (EV) and what they mean for energy providers. Predictions are that they will make up 7 percent of the vehicles on the road and 20 percent of new vehicle sales by 2030, but building the EV charging network will cost...
Energy Efficiency Day will be observed Oct. 2, raising awareness about the benefits of energy efficiency in lowering consumer costs, alleviating demand on the grid and improving health. Buildings in the United States use nearly 40 percent of total energy, including 68...
Investor-owned energy utilities have slid nearly three percentage points in the American Customer Satisfaction Index report for 2018-2019, primarily because of higher prices and outages caused by severe weather. This is called the ASCI Score. Natural gas providers...
Flattening load growth is an issue for every utility. However, as this revenue stream remains stagnant, energy utilities are looking for new sources of revenue. However, your consumers may not be aware of your energy services and retail offerings. Power Generating...
The flattening load growth and search for new revenue channels is old news to utilities – the question now is: What is required of your consumer engagement strategy? The retail and service markets already exist, but products like smart thermostats and electrical...
What does the energy industry of tomorrow look like? As more distributed energy resources and connected devices come online, the aging electrical grid may become more difficult to maintain. However, at the same time, these resources will make it easier for utilities...
Utilities are moving away from a one-way distribution model and their traditional role as energy providers. Instead, they are focusing on customer-centric solutions, such as offering digital and Distributed Energy Resources (DER) services and real-time energy...
The U.S. has always relied heavily on fossil fuels – such as natural gas, oil and coal – for energy production. But the trend is now changing, due to many clean energy initiatives at the state level. The production of renewable energy resources keeps increasing, with...
Eighteen percent of all electricity in the United States was produced by renewable sources in 2017, including solar, wind, and hydroelectric dams. That’s up from 15% in 2016, with the shift driven by new solar and wind projects, the end of droughts in the West, and a...
Replacing an HVAC system is a costly proposition for homeowners, and high-efficiency equipment can be out of reach for many. This presents a challenge for utilities, as achieving efficiency goals depends on increased adoption of more efficient systems. The HomeServe...
Partners who have launched a home solutions program with HomeServe can generate revenue to help subsidize and advance utility objectives, including demand-side management and low-to-moderate-income (LMI) initiatives. They also report overall increased customer...
Mesa, Az. – April 6, 2022 -- HomeServe USA (HomeServe), a leading provider of service plans, repair, and installation services for the home, today announced the acquisition of Sure Temp Air Conditioning LLC (Sure Temp or the Company). Based in Mesa, Arizona, the...
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