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Energy Equity Helps Low-Income Households Toward Energy Efficiency

Low- and middle-income consumers shoulder a disproportionate energy burden, and energy equity and energy efficiency seems further away than ever, in the midst of a pandemic-induced economic slow down. Due to the current situation with the pandemic and deteriorating...

Reduce Call Center Inbound and Outbound Call Agent Turnover

Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of your inbound and outbound call agents are in training. This can have an impact not only on your bottom line, but also consumer satisfaction. At HomeServe,...

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