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The flattening load growth and search for new revenue channels is old news to utilities – the question now is: What is required of your consumer engagement strategy? The retail and service markets already exist, but products like smart thermostats and electrical...
Utilities are moving away from a one-way distribution model and their traditional role as energy providers. Instead, they are focusing on customer-centric solutions, such as offering digital and Distributed Energy Resources (DER) services and real-time energy...
The coming of age of the first truly digital generation and the proliferation of the Internet of Things and smart homes represent a largely untapped opportunity for utilities who master the digital customer experience. However a JD Power study has found that utilities...