Tracy knew the water in her home wasn't as hot as it could have been in recent days. Tracy, a homeowner in Roseville, Minnesota, came across an unsettling discovery in recent months. Her home’s water heater, which had been there when she purchased the...
HomeServe USA
HomeServe and Xcel Combat Heat Wave with $2,500 HVAC Repair
Brenda M. of Minnesota had a sweltering problem this past August. It was a hot August day in Brooklyn Park, Minnesota, and local resident Brenda M. was just finishing up some yardwork. Her favorite part of that process was coming back into her home to a...
New HomeServe Survey Shows Growing Number of Homeowners Face Home Repair Emergencies
NORWALK, Conn.--(BUSINESS WIRE)--HomeServe’s latest State of the Home Survey – now in its 15th edition – dealt up a double dose of bad news: The highest percentage ever of Americans (75%) reported having a home repair emergency over the past year while, at the...
Ohio Homeowner Saved by Seamless Claim Process for Water Leak
When Keith saw his water bill, he knew there was something wrong, and he knew just what had happened. Not too long before, he had discovered a leaking hose bib outside his home and had it repaired. “I had no idea how long it had been leaking, though,” he said. The...
Residential Infrastructure Day Celebrated by HomeServe
Residential Infrastructure Day on May 20th is a day to highlight infrastructure’s “last mile.” It’s the electric, sewer, water, and cable lines that connect homes to utility systems, and household heating, cooling, and water heating equipment critical to everyday...
Case Study: ServLine Solves Problems for Water Utilities and Their Customers
ServLine addresses challenges for both water utilities and their customers. Lawrence County, located along Ohio’s southern border by the Ohio River, has around 25,000 households, with over half relying on Hecla Water Association for their water needs. Tony Howard, the...
Three Must-Have Home Improvements That Boost Energy Efficiency
There are countless reasons you should be interested in improving the energy efficiency of your house. Two big reasons that come to mind for me are that having a more energy efficient home could make it a more comfortable place to live, and it could mean more...
Gas Plan Saves Customer Money and Peace of Mind
When Lynda T. from Tyler, Texas, was hospitalized for a brief period, her daughter diligently checked on her house to ensure its safety. Everything was fine until one day when her daughter entered the house and immediately detected the smell of gas on the first floor....
Hixson Utility District’s Bad Debt from Leaks Reduced with ServLine – Partner Testimonial
Hixson Utility District of Tennessee partnered with HomeServe to offer the ServLine Leak Protection Program in 2019. We spoke with Greg Butler, HUD's General Manager, to learn how the utility's bad debt was reduced when the ServLine program paid for residents' water...
Hixson Utility District’s Customer Service Improvement with ServLine – Partner Testimonial
Hixson Utility District of Tennessee partnered with HomeServe to offer the ServLine Leak Protection Program in 2019. We spoke with Greg Butler, HUD's General Manager, to learn about the excellent customer service the district's residents have received from the...