Running a water system can be complicated. Customer leaks don’t have to be! The ServLine Leak Protection Program helps to safeguard communities and build stronger utilities. Plus, ServLine also lowers costs by helping utilities recapture lost revenue and bad...
HomeServe USA
ServLine Leak Protection Solution Key Advantages
Many utilities offer Leak Adjustment policies to their residents, but most result in lost revenue for the utility. Jenna Hazelet, Business Development Director discusses the key advantages of the ServLine Leak Protection Solution for residents and the utility,...
Root-Clogged Sewer Fix is Surprisingly Easy
Chris had a root intrusion in his sewer line that was causing periodic backups. Over the past two years, he had plumbers out to his home to clear roots out of his sewer line three times. If he didn’t have a plan offered by HomeServe, introduced to him through a...
Boost Satisfaction with ServLine – Insights from Mark Slater
The ServLine Leak Protection Program is the only one of its kind included in the National Rural Water Association’s Products and Services Portfolio for its 31,000 utility system members. In this SME series, Mark Slater, ServLine General Manager, discusses the...
Scrapper Leaves Daycare Dismayed & Without Heat
One Monday, Lourelle and Daige arrived at their New Jersey daycare, ready to welcome more than 100 children, but the building wasn't heating up the way it should ... Most of Daige and Lourelle’s days at a New Jersey daycare were filled with the laughter...
Montana-Dakota Utilities Offering Protects Homeowner from Dangerous Furnace Before SD Winter Hits
Frances, a Montana-Dakota Utilities customer, had a furnace with a hole in the heat exchanger shield, which could allow carbon monoxide fumes to reach her living spaces if she tried to heat her home. “We turned it on, and there was no heat,” Frances said. However,...
PSE&G Residential Offering Saves Homeowner $7,200 and a Huge Headache
Close to six years ago, Barrett received a notice from PSEG, his local utility, informing residents about their partnership with HomeServe and the optional repair plan to cover his home’s exterior water line. Since Barrett had been in his home for over 30 years at...
Charlotte Water Customer Receives 30-Foot Sewer Line Repair at No Cost
Hannah, a Charlotte Water customer, enrolled in repair plans offered through a partnership with HomeServe after a friend who experienced a sewer line failure advised her to protect herself. About a year later, she noticed her ground floor bathroom sink producing small...
Sewer Line Snag Repair Saves Virginia Woman $6,000
Selma of Alexandria noticed some water backing up after some rainy weather, but it wasn't draining. The end of August on the east coast often comes with end-of-summer rain and gloomy weather. So, when Selma N. of Alexandria, Virginia noticed her main...
HomeServe Assists Xcel Energy Customer with Hot Water Heater Replacement
In partnership with Xcel Energy, HomeServe offers a range of residential protection plans to homeowners. Tracy, a homeowner in Roseville, Minnesota, made an unsettling discovery in recent months: her home’s water heater, which had been there when she purchased the...