Partnerships that make a difference.

HomeServe residential water infrastructure solutions protect homeowners while promoting local business growth and funding infrastructure upgrades and social programs.

Serving North America since 2003

Over 1,300 partners

Nearly 5 million customers

Serving North America since 2003

 

Over 1,300 partners

 

Nearly 5 million customers

 

Home Protection Plan Solution

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Water Leak Solution

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Water Conservation Solution

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Lead Line Solution

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Community Assistance Solution

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HomeServe extends residential engagement beyond the meter with
in homeowner emergency repair costs covered since January 2024.

Affordable protection for homeowners from unexpected and potentially costly private service line issues.

Leak protection program that provides financial security for utilities and their customers.

Since its founding in 2003, HomeServe has been working in partnership with utilities and municipalities across the country to provide solutions that help address aging private and public infrastructure.

We are pleased to work with municipalities and utilities of all sizes to bring the National League of Cities Service Line Warranty Program (NLC SLWP) and the ServLine Program to their communities. The NLC SLWP, the only program of its kind endorsed by the National League of Cities, partners with over 900 cities and utilities and 12 state municipal leagues. ServLine, an affinity partner of the National Rural Water Association and 31 State Rural Water Associations, is offered by 215 water utilities.

Essential Utilities CEO Chris Franklin reflects on the benefits of its 20-year partnership with HomeServe.

Who We Are

What Do We Do?

HomeServe is a leading provider of solutions to educate and protect homeowners and provide critical infrastructure improvements. Our NLC Service Line Warranty Program covers repairs and replacements of private service lines, while the ServLine Program insures utilities and their customers against the excess expense resulting from customer water leaks.

National SLWP Partnerships

We’ve been an NLC partner since 2010, giving peace of mind to city officials and residents who face the issue of failing infrastructure. Click the video above to hear from folks who work with communities across the country, or click below to learn about our NLC partnership.

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ServLine Partnerships

ServLine is an affinity partner of the National Rural Water Association and 31 State Rural Water Associations. The program is offered by 215 water utilities to protect customers from an excess water bill due to a leak, while helping the utility recapture leak-related lost revenue and resources involved in the administration of the leak adjustment process.

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Quick Facts

A repair job completed every 34 seconds.

Award-winning, U.S.-based 640+ seat contact center serving North America.

 


Local network of over 2,300 rigorously vetted contractor firms.

Join Our Partners

Join HomeServe’s 1,300+ partners and introduce your customers to a suite of affordable home repair plans with access to our qualified, insured, contractor network. Value-added partnerships can help strengthen customer relationship by improving resident satisfaction and community relations. Become a partner today.

Learn About Residential Infrastructure Day

But Don’t Take Our Word For It…

“
The ServLine Program provides great savings of both money and time dealing with leak adjustments, as well as providing greater benefit to our customers. It’s a win-win!

”

– Tommy Fannin, CFO, Ocoee Utility District, TN

“
Many of our residents are income restricted and the cost to repair a service line could be devastating, and the City wanted the residents to have a low cost option for such repairs. The City’s decision was made through the experience of other communities with SLWA. All input was positive! As the City Clerk, I personally have heard from a handful of citizens that participate in the warranty program and have used the warranty for repairs. All have given positive feedback from their experience.

”

– Michelle Duff, City Clerk, Thornton, IA

“
Working with ServLine has been a win-win for our customers and the utility. It has saved both the utility and customers thousands of dollars. The process has been easy and efficient with claims being handled promptly.

”

– Kenny Baird, General Manager, LaFollette Utilities, TN

“
SLW of America has done exactly what they claim and we have heard nothing but praise from our citizens for the program. The benefit for our City Sewer Department is fewer call-outs; because the homeowners’ failing service lines are finally getting fixed. Local plumbers embraced the program and I have heard nothing but positive comments from them. I whole-heartedly endorse the NLC-USP program and feel it will continue to be a valuable approach to proactively addressing the problem of decaying water and sewer infrastructure.

”

– Kurt Bookout, Public Utilities Director, El Dorado, KS

“
At the end of the day, our job is to provide service to a customer with a vital need they have every day. ServLine assists the utility to do that.”

”

– Bob Freudenthal, Executive Director, Tennessee Association of Utility Districts

“
The majority of the homes within our municipality are from the early 1900’s with the original service lines. The city heard the need of this insurance from residents. High quality of customer service, reasonable prices, and use of locally licensed plumbers. (Service Line Warranties of America) SLWA offers a good product and quality customer service to Berwyn’s residents.

”

– Ruth Volbre, Assistant City Administrator, Berwyn, IL

“
“This program [ServLine] directly impacts our customers by eliminating the burden of a high water bill due to a leak. Our customers are very appreciative to us for providing this service.

”

– Jimmy Langley, General Manager, Luttrell, Blaine, Corryton Utility District, TN

“
Our ServLine experience has been fantastic. It has helped us with all facets of our work. Customer interaction, customer options, revenue control, etc. I am very pleased and extremely satisfied with the product.

”

– Liz Ordiales, Mayor, City of Hiawassee, GA

“
This NLC Service Line Warranty Program has been available to Clarksburg’s residents for nearly two years, and it’s a real winner. Resident satisfaction is high and it’s a lot easier to tell citizens about this great new service rather than explain why they are on the hook for costly repairs.

”

– James C. Hunt, Former Councilmember, Clarksburg, WV

“
We would like to thank all of ServLine’s staff members that we have had the pleasure of dealing with. They are professional, efficient, and pleasant. Thanks to all of you!

”

– Angel Fair, City Clerk, City of Morganton, GA

“
I can’t say enough about this program! ServLine is what we are all about in the top of our conversation with our new customers and current customers who ask or hear us talking about it. It has saved our municipality several thousands of dollars we would have written off. ServLine has also helped with our ‘resident longevity.’ Meaning, if the customer has a leak and owed a huge bill that they couldn’t pay, the customer would get so behind and end up cut off and/or vacating the residence and end up on our collections list. ServLine has been a lifesaver for us and our customers and has brought tears of joy and relief. This is the best program out there!

”

– Jennie Cagle, Waterworks Department Manager, City of Niota, TN

“
ServLine has already been a blessing even during the very first month being on board!

”

– Sherry Walker, Office Manager, Date County Water Authority, GA

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