Kingwood, Texas, resident George R. thought it would be smart to invest in a generator for his home after some extreme weather in recent years. The installation team planned to use a branch off of the gas fuel line that ran from his house to his pool heater. But when they went to start the installation, both George and the generator company technician smelled gas on the property. After calling his utility and upon a quick investigation, a leak was discovered near the meter.
“Right as the utility technician told me about this leak, I remembered that a couple years ago, I enrolled in a Gas Line Plus repair plan from HomeServe,” said George. “We hadn’t needed to use it until now, so I wasn’t sure what to expect from this experience.”
George quickly found out the caliber of service he’d receive. After a quick phone call to HomeServe’s Operations Center, a local and reliable member of HomeServe’s contractor network, Texas Quality Plumbing, made their way to his home.
“I made the phone call and next thing I knew, somebody was at my front door ready to address the potential problem,” George recalled. “I was happy about that, because hearing there is a gas leak on your property from your utility is a scary thing. I was hoping it could be resolved quickly.”
The plumber from Texas Quality Plumbing realized that the needed repair to the gas line was not minor. It turned out that there were multiple leaks and areas of corrosion found along the 150-foot-long line that ran from the meter near the street to his house. And good news for George – the repair would be covered by his repair plan from HomeServe.
“It really couldn’t have been easier for me – I barely lifted a finger,” said George. “Not only did it save me a massive amount of money, but I didn’t have to worry about who to hire for the job, either.”
And a massive savings it was! The repair was completed by the very next day. All in all, the repair saved George $7,000 and a lot of stress right along with it. He first enrolled in the Gas Line Plus repair plan after receiving a few letters in the mail about it. The letters explained the optional plans available to residents, along with reasons to potentially enroll. While George had initially forgotten about the mailings, they resonated with his wife, who continually reminded him to sign up. Just two years after doing so, the savings from this one job will pay for the plan for years to come.
“I’ve been incredibly happy with the experience from start to finish,” said George. “Saving that type of money is welcome any time of year, but right before the holidays made it even better. Thank you, HomeServe!”
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