Online Utility Marketplaces Boost Engagement and Customer Satisfaction

by | Aug 15, 2018 | Customer Engagement, Energy Solutions, Utility of the Future

As utilities seek new ways to more deeply engage customers, they are looking at branded online marketplaces for energy services.  With a significant number of millennials now making energy decisions, this strategy is one that will resonate with more and more energy consumers in the coming years. A new Utility Dive article discusses some early results from PG&E’s online marketplace.

A partnership with HomeServe enables utilities to offer their homeowners valuable repair plans for electric service line, water heaters and other home systems. HomeServe can provide protection to utility consumers who aren’t prepared for an emergency repair and increase customer satisfaction at the same time – at no cost to partner utilities

Subscribe to Monthly Emails


Recent Posts

$3,000 Water Leak Repair Complete for Arlington Woman

City of Arlington customer Stephanie M. received an email from the city informing her that her household had been logging usage of 49 gallons of water per hour for the past 48 hours.  “I was shocked, because they were saying the water usage was happening overnight,...

How The Program Works: Protect Your Customers With ServLine

Running a water system can be complicated. Customer leaks don’t have to be! The ServLine Leak Protection Program helps to safeguard communities and build stronger utilities. Plus, ServLine also lowers costs by helping utilities recapture lost revenue and bad debt...

Blog Article Categories