How Strong Customer Engagement Positions Utilities As Solutions Providers

by | Jan 13, 2021 | Customer Engagement, Energy Solutions, Partnership, Service Line Responsibilities, White Papers

For more than a century, utilities have been primarily viewed as vendors of a commodity: energy.

Today, with increasing competition for residential utility customers, the challenge is to help consumers understand that their local utility can be much more: a trusted solution provider.

Recently, Utility Dive’s Brand Studio (in partnership with HomeServe) surveyed 120 top utility executives about direct consumer engagement as a way to increase customer value and enhance customer service. Nearly 70% said that a key goal for investing in consumer programs was to rebrand their utility as a solution provider.

Download the White Paper

Search

Subscribe to Monthly Emails


Recent Posts

Orangeburg, NY Resident Saves $4,000 in Water Line Repairs

When Viola customer Ida R. saw a neighbor having water line work done in their Orangeburg, New York, neighborhood, she was curious.   When she asked about it, she learned that her neighbor had an emergency home repair plan through a partnership between Veolia, their...

Enbridge Customer Saves Over $2k in Sewer Line Repairs

Jack G., an Enbridge Gas customer from Cary, North Carolina, noticed some unusual plumbing issues in his home. First, his toilet started having trouble flushing and seemed on the verge of overflowing. Then, water began backing up through his kitchen sink. Having...

HomeServe Partnership Takes Customer from Leak to Relief

Tom G., an Enbridge Gas customer, was enjoying a sunny April day in his Chapel Hill, North Carolina home until a letter from the local water utility cast a shadow on his mood. His water usage had spiked dramatically, raising the alarm that there could be a leak...

Blog Article Categories