Katy C. of Hyattsville, Maryland, had a nasty surprise waiting in her mailbox – a water bill for $1,000.

“It was usually $80 or $100,” she said of the stunning notice.

Katy didn’t understand how her bill could have spiked so high without corresponding water use, so she called her utility, Washington Suburban Sanitary Commission (WSSC) Water, who sent a technician out to locate the source of Katy’s high bill. What the technician found out was more bad news for Katy – her water service line had sprung a serious leak, allowing nearly a thousand dollars of potable water to drain into the ground. The technician explained that the leak was between the water meter and Katy’s home, and it was her responsibility.

Download the Case Study>

Subscribe to Monthly Emails


Recent Posts

HomeServe and Xcel Combat Heat Wave with $2,500 HVAC Repair

    Brenda M. of Minnesota had a sweltering problem this past August. It was a hot August day in Brooklyn Park, Minnesota, and local resident Brenda M. was just finishing up some yardwork. Her favorite part of that process was coming back into her home to a...

Three Must-Have Home Improvements That Boost Energy Efficiency

  There are countless reasons you should be interested in improving the energy efficiency of your house. Two big reasons that come to mind for me are that having a more energy efficient home could make it a more comfortable place to live, and it could mean more...

Blog Article Categories