Call centers are generally viewed as revolving doors, with turnover rates of between 30 and 45% versus 15% for all other industries. The work can be difficult, high volume, high stress, and lower paying, so high turnover is understandable but also problematic. In addition to the expense of continually hiring and training new employees, a greater price is the degraded customer service that can result from an inexperienced, uninspired and disempowered workforce.
Jack G., an Enbridge Gas customer from Cary, North Carolina, noticed some unusual plumbing issues in his home. First, his toilet started having trouble flushing and seemed on the verge of overflowing. Then, water began backing up through his kitchen sink. Having...
Tom G., an Enbridge Gas customer, was enjoying a sunny April day in his Chapel Hill, North Carolina home until a letter from the local water utility cast a shadow on his mood. His water usage had spiked dramatically, raising the alarm that there could be a leak...
From Data to Protection: AMI and ServLine Working Together in Eufaula, AlabamaAdvanced Metering Infrastructure (AMI) is transforming how utilities approach watermanagement. These innovative systems enable utilities to detect leaks more quickly,better understand usage...
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