The thousands-upon-thousands of conversations that pour into call centers worldwide every day contain priceless information. Everybody knows that. What’s a bit more difficult to know is how to extract hidden nuggets of knowledge in speech and turn them into practical information for consumer-facing agents.
SearchCase Study: Bucks County Customer Saves Over $7K in Sewer Line Repair
The National League of Cities Service Line Warranty Program by HomeServe educates homeowners about their service line responsibilities and provides protection against unexpected and costly service line issues. By partnering with local contractors, the program also...