HomeServe USA was featured in a blog post by Gregory Gibbs, Vice President of Global Customer Transformation for Service Council following Click’s 2018 “ClickConnect” conference.
“Of all the many great takeaways from this conference, which we will highlight in later communications, one of them came from Mark Crook, VP Energy Services, HomeServe USA, a home warranty service organization. When asked what his organization measures as KPIs, his answer was, ‘We don’t measure ourselves against our direct competitors–we have to measure ourselves against our customers’ best service providers.'”
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