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Reduce Call Center Inbound and Outbound Call Agent Turnover

Reduce Call Center Inbound and Outbound Call Agent Turnover

By Kimberly Dailey | August 10, 2020
Call center turnover rates can be two or three times that of other industries, meaning a third to nearly half of ...
Solutions for Cooperative Utilities and their Members

Solutions for Cooperative Utilities and their Members

By HomeServe USA | July 20, 2020
Kim Dailey and Brianna Govoni present to the Electric Cooperatives Association for Virginia, Maryland, and ...
Battery Electric Vehicle Survey Offers EV Charger Insights for Utilities

Battery Electric Vehicle Survey Offers EV Charger Insights for Utilities

By Luis Quiroga | July 20, 2020
At HomeServe we continually monitor major trends facing our energy utility partners and prospective partners. One ...
Energy Efficiency Can be Unlocked with Behavioral Science

Energy Efficiency Can be Unlocked with Behavioral Science

By Kimberly Dailey | July 13, 2020
Utilities put significant investment in energy efficiency programs, but only 40 percent of consumers participate ...
Central Air Conditioning Repair a Blessing to Jackson Homeowner

Central Air Conditioning Repair a Blessing to Jackson Homeowner

By Kimberly Dailey | June 19, 2020
As a life-long resident of Jackson, Mississippi, Alfred D. is no stranger to the city’s hot summers. For many ...
Electrical Service Panel Causes Problems for Retirees

Electrical Service Panel Causes Problems for Retirees

By Kimberly Dailey | May 8, 2020
Richard K. of Canton, Ohio, had a problem: water was getting inside his home’s electrical service panel. Not only ...

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Electric Vehicle Infrastructure

By bstickle | May 20, 2021
Cooperatives Can Now Deliver Peace of Mind to the EV Member ExperienceElectric Vehicle adoption is expected to ...
Installing Level 2 Charger Increases Satisfaction, But is Disjointed Process

Installing Level 2 Charger Increases Satisfaction, But is Disjointed Process

By Kimberly Dailey | May 11, 2021
With transportation accounting for the greatest percentage of greenhouse gas emissions, and electrification of the ...

HomeServe Enters the Pittsburgh Plumbing and HVAC Market with Acquisition of Mark Allen Plumbing and Heating

By Kimberly Dailey | April 21, 2021
HomeServe has acquired 13 locally branded HVAC companies serving customers in six states and the District of ...
Cooperative as Facilitator of Residential Electric Vehicle Experience – Digital Presentation

Cooperative as Facilitator of Residential Electric Vehicle Experience – Digital Presentation

By Kimberly Dailey | April 16, 2021
HomeServe, a leading provider of cooperative-sponsored home repair programs, conducted a study of EV owners to ...
Electric Vehicle Fleet Education: Partnering with Transportation Owners

Electric Vehicle Fleet Education: Partnering with Transportation Owners

By Kimberly Dailey | April 12, 2021
Although electric vehicles (EVs) are primarily marketed toward individual drivers, targeting information at ...
Natural Gas Leads Energy Industry in Decarbonization

Natural Gas Leads Energy Industry in Decarbonization

By Kimberly Dailey | March 25, 2021
Natural gas is shrinking the energy industry’s emissions, while utilities continue to improve decarbonization ...

HomeServe’s Presence in the Mid-Atlantic HVAC Market Grows with Acquisition of Environmental Systems Associates

By Kimberly Dailey | March 18, 2021
Norwalk, Connecticut – March 18, 2021 -- HomeServe USA (HomeServe), a leading provider of service plans, repair, ...
Helping Members Navigate the Electric Vehicle Experience

Helping Members Navigate the Electric Vehicle Experience

By Kimberly Dailey | March 4, 2021
Electric vehicle adoption is poised for explosive growth in the next decade. Several major automobile ...
Energy Efficiency: Why Are Some Homeowners Unengaged?

Energy Efficiency: Why Are Some Homeowners Unengaged?

By Kimberly Dailey | January 22, 2021
Energy efficiency is an important part of many cooperatives’ demand-side management and outreach efforts, but your ...

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2024 NRECA CONNECT Conference

Hilton Baltimore Inner Harbor 401 West Pratt Street, Baltimore

Visit with Bill Eller, Kim Dailey, and Sarah Gallagher at our booth to learn how we provide consumers with home repair plans that cover emergency home repairs and trusted access […]

2023 NRECA CONNECT Conference

Hilton Baltimore Inner Harbor 401 West Pratt Street, Baltimore

Visit with Bill Eller and Kim Dailey at our booth to learn how we provide consumers with home repair plans that cover emergency home repairs and trusted access to a […]

2024 NRECA PowerExchange Conference and Expo

Henry B. Gonzalez Convention Center 900 E. Market Street, San Antonio

Visit with Travis Roth to learn how we provide consumers with home repair plans that cover emergency home repairs and trusted access to a nationwide network of licensed, vetted contractors […]