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Call Center Best Practices

Call Center Best Practices

Everyone has been a victim of bad customer service at some point in their life and, unfortunately, a bad ...
Older Jacksonian Gets Help Keeping Cool

Older Jacksonian Gets Help Keeping Cool

As a life-long resident of Jackson, Mississippi, Alfred D. is no stranger to the city’s hot summers. For many ...
HomeServe Cares Comes to the Rescue of New Homeowner

HomeServe Cares Comes to the Rescue of New Homeowner

Katy C. of Hyattsville, Maryland, had a nasty surprise waiting in her mailbox – a water bill for $1,000. “It ...
Coles-Moultrie Electric Cooperative Delivers Peace of Mind with Affordable Repair Plans

Coles-Moultrie Electric Cooperative Delivers Peace of Mind with Affordable Repair Plans

Coles-Moultrie Electric Cooperative, which has served as a rural community partner for nearly 80 years in ...
HomeServe’s Customer Focus

HomeServe’s Customer Focus

A presentation given at the 2015 HomeServe Leadership Summit, including metrics from customers and how HomeServe ...
Create a Culture That Shows You Care

Create a Culture That Shows You Care

The first day I stepped into a call center, I remember being surprised by how you could sense the culture of the ...

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AEP Kentucky Customer Assisted by HomeServe Customer First Program

AEP Kentucky Customer Assisted by HomeServe Customer First Program

When Mary Lynn and her husband purchased their rural Kentucky home more than 40 years ago, she was confident that ...
Can Cooperatives Thrive and Grow in an Environment of Decarbonization?

Can Cooperatives Thrive and Grow in an Environment of Decarbonization?

Natural gas cooperatives have a long history of growing their member base by promoting the virtues of natural gas ...
Avoid The Financial Hardship That Comes With Unexpected Water/Sewer Line Repairs      

Avoid The Financial Hardship That Comes With Unexpected Water/Sewer Line Repairs      

Press Release from City of Easton Pennsylvania Patch.com by City of Easton - July 21, 2021 We recently ...
HomeServe and CenterPoint Energy Launch New Coverage for Electric Vehicle Home Charging Protection Plan

HomeServe and CenterPoint Energy Launch New Coverage for Electric Vehicle Home Charging Protection Plan

NORWALK, CT (March 24, 2021) – HomeServe and CenterPoint Energy are working together to launch an industry first ...
Cooperatives Have Important Role in Decarbonized Energy

Cooperatives Have Important Role in Decarbonized Energy

The power generation sector has made great strides in creating decarbonized energy, with transportation ...

Louisville Water Drop of Kindness Donation

A Drop of Kindness - HomeServe Donation Helps Louisville Water's Affordability Efforts Louisville, KY (July 14, ...
Extreme Weather, Aging Infrastructure Result in Power Outages

Extreme Weather, Aging Infrastructure Result in Power Outages

Climate change has increased average temperatures, increased the occurrence and length of heat waves, increased ...
Gas Line Repairs Send Struggling Family into Financial Shock

Gas Line Repairs Send Struggling Family into Financial Shock

Jessica G. of Albuquerque was struggling with degenerative nerve disease and late-stage cancer, but she had the ...

HomeServe is Great Place to Work Certified

HomeServe Honored to Earn Great Place to Work Certification™ for Third Consecutive Year NORWALK, CT (July 6, ...

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