Electric Vehicles

Helping Customers Navigate the Electric Vehicle Experience

Helping Customers Navigate the Electric Vehicle Experience

Ratepayers have long indicated their preference that their electric utility be involved with the installation of EVSE, whether it means the utility’s employees or a third party recommended or engaged by the utility. They are likely to contact you for information on local contractors who are available to safely install their chargers – HomeServe’s research found that nearly 30 percent will turn to their utilities for charger help. However, having a charger close at hand doesn’t completely relieve them of anxiety, because nearly three-quarters worry about their Level-2 charger malfunctioning or breaking.

New Realities in an Evolving Energy Landscape

New Realities in an Evolving Energy Landscape

With the energy industry in the midst of an evolution, utilities are more clearly understanding the need for transformation from a role of commodity supplier to “ratepayers” to a trusted advisor on a range of energy issues to a more and more sophisticated and...

How IOUs Can Thrive Through Change

How IOUs Can Thrive Through Change

Investor-owned utilities (IOUs), particularly electric utilities, operate in an environment today that is far different from the past, even just five years ago, and the only certainty is more change is on the way. A myriad of factors are shaping the industry today –...

Utility Regulators Face a New Reality

Utility Regulators Face a New Reality

With the energy industry in the midst of an evolution, utilities are more clearly understanding the need for transformation from a role of commodity supplier to “ratepayers” to a trusted advisor on a range of energy issues to a more and more sophisticated and...

Customer Engagement in the New Utility Era

There’s a major trend happening in energy that is not measured in barrels or BTUs.  Utilities are becoming much more focused on deepening their customer relationships.  As state after state deregulates electricity, forcing utilities to compete with retail providers,...

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IM Plugged In EV Incentive Program Announced by I&M Power

Indiana Michigan Power (I&M) recently announced its IM Plugged In program which will accelerate Indiana residents’ adaptation of electric vehicles by giving them an incentive for installing charging equipment and discounting electrical rates for those who charge...

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