Although electric vehicles (EVs) are primarily marketed toward individual drivers, targeting information at commercial fleet managers can be very impactful in the proliferation of consumer EV ownership. With the U.S. pledging to reduce its greenhouse gas emissions by...
NORWALK, CT (March 24, 2021) – HomeServe and CenterPoint Energy are working together to launch an industry first product now available to CenterPoint's Texas customers. Building on a current repair service plan from HomeServe that covers problems with CenterPoint...
It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and that, in turn, improves ROI. Recent market research has shown that customers also appreciate recommendations from their energy provider. Tools such...
For more than a century, utilities have been primarily viewed as vendors of a commodity: energy. Today, with increasing competition for residential utility customers, the challenge is to help consumers understand that their local utility can be much more: a trusted...
Utilities, including energy and water, represent more than 20 percent of a low-income household’s monthly expenditures, a significantly higher portion than that of middle class wage earners. Tilting the balance even more is the inability of many low-income households to reach energy equity with their better-paid neighbors.
The energy industry is transforming from the bottom up, and consumers expect personalized recommendations that echoes their experiences with companies such as Netflix and Amazon.
A few quick facts on homeowners and what they are looking for in an energy utility.
While utility customers are still looking for value for their energy dollar, today’s utilities must look beyond simply supplying a commodity in order to solidify customer relationships and increase satisfaction. Specifically, there is a growing percentage of new...
Investor-owned utilities (IOUs), particularly electric utilities, operate in an environment today that is far different from the past, even just five years ago, and the only certainty is more change is on the way. A myriad of factors are shaping the industry today –...
The effects of an economic shock, such as an unexpected home or car repair or a sudden loss of income, can be devastating to homeowners on a fixed income, and the United Nations estimates 40 million Americans are living in poverty. Among those, 18.5 million are living...
BIRMINGHAM, Ala., Nov. 14, 2023 - Alabama Power understands that an unexpected home repair can be a big disruption and a financial hardship. To help customers address these concerns, Alabama Power is introducing its residential customers to a new repair service...
Serving 1.3 million residential customers in the southern two-thirds of the state, Alabama Power’s top commitment is taking care of customers, and its key goals are to provide reliable electricity, offer energy-savings programs, services and education, and find ways...
No customers slip through the cracks at HomeServe Energy Services, one of the most technologically-adept HVAC contractors at work today. HomeServe Energy Services (HES) dispatches reliable heating and cooling experts to more than 1,000 communities in 26 counties...
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