New HVAC Solution Boosts Residential Energy Efficiency, Affordability and Customer Satisfaction Norwalk, CT – August 9, 2022 – A new solution – the HomeServe Advantage Program is an all-inclusive, hassle-free residential HVAC subscription service to help utilities...
Peter Buttrick
HomeServe Advantage Program
by Peter Buttrick | Jul 6, 2022 | Energy Efficiency, Energy Solutions, HomeServe Advantage Program, Partnership, Products
Replacing an HVAC system is a costly proposition for homeowners, and high-efficiency equipment can be out of reach for many. This presents a challenge for utilities, as achieving efficiency goals depends on increased adoption of more efficient systems. The HomeServe...
HomeServe Protects A Colorado Resident from the Elements – and an Empty Wallet
by Peter Buttrick | May 3, 2022 | Energy Solutions, Financial Shock, Intergenerational Communities, Service Line Responsibilities
On a sunny March day in Aurora, Colorado, Robert Z. noticed that it felt a bit drafty in his home. Upon further investigation, he quickly realized his furnace was not running, and despite his best efforts, it wasn't kicking back on. Although his furnace was not...
Electronic Device Protection Plan Launched by HomeServe
by Peter Buttrick | May 3, 2022 | Energy Solutions, Tech Protect
Did you know that the average household has 10 electronic devices? Our technology devices have become everyday necessities in our lives and even dealing with minor damage to one can be a major inconvenience. These hefty investments can lead to unexpected costs when...
HomeServe Expands HVAC Presence in Arizona with Acquisition of Sure Temp
by Peter Buttrick | Apr 13, 2022 | Energy Solutions, Partnership
Mesa, Az. – April 6, 2022 -- HomeServe USA (HomeServe), a leading provider of service plans, repair, and installation services for the home, today announced the acquisition of Sure Temp Air Conditioning LLC (Sure Temp or the Company). Based in Mesa, Arizona, the...
LMI Households Face Obstacles to Achieving Energy Efficiency
by Peter Buttrick | Apr 11, 2022 | Energy Efficiency, Energy Solutions, Financial Shock, Partnership, Service Line Responsibilities
Low- and Middle-Income (LMI) households have historically faced obstacles to becoming more energy efficient, despite the outsized impact efficiency measures would have for this population. Low-income households pay more than 7 percent of their income on energy bills,...
Severe Energy Burdens Weigh Heavily on Low-to-Moderate Income Households
by Peter Buttrick | Mar 11, 2022 | Energy Efficiency, Energy Solutions, Financial Shock, Infrastructure, Partnership, Service Line Responsibilities
A quarter of all U.S. households and two-thirds of low-income households have high energy burdens, meaning they spend more than 6 percent of their annual income on energy costs, and two out of five low-income households have severe energy burdens, meaning that they...
Oklahoma Man Receives Furnace Repair
by Peter Buttrick | Mar 2, 2022 | Energy Solutions, Financial Shock, HomeServe Cares
After Five Winters Without Heat, Oklahoma Man Receives Furnace Repair Larry H. of Dewey, Oklahoma, had spent five years without a working furnace. “It just quit, and I couldn’t figure out why,” he said. The plains winters are cold, and Larry fended them off with the...
Customer Experience
by Peter Buttrick | Feb 23, 2022 | Customer Engagement, Energy Solutions, Service Line Responsibilities
Customer Service Approach The front line for HomeServe’s outstanding service delivery to customers is our award-winning contact center, where 640+ U.S.-based in-house agents handle over 3.7 million incoming calls per year. Our call center employs comprehensive agent...
Utilities Lead in Building Out EV Charging Networks
by Peter Buttrick | Feb 11, 2022 | Electric Vehicles, Energy Efficiency, Energy Solutions, Infrastructure, Utility of the Future
One of the biggest obstacles to wider adoption of electric vehicles (EVs) is range anxiety and “charging deserts,” or disadvantaged areas where public charging stations are not readily available. Currently, there are 113,500 public charging outlets and 46,290 stations...
Recent Posts
HomeServe Reflects on a Year of Protecting Homeowners and Supporting Communities
Looking back at 2023, HomeServe has much to celebrate. In addition to marking our 20th year in business, HomeServe has added over 100 new utility and municipal partners. We look forward to working with them to protect homeowners, promote local economic growth, bolster...
Alabama Power and HomeServe Partner to Protect Homeowners and Support Community Initiatives
Serving 1.3 million residential customers in the southern two-thirds of the state, Alabama Power’s top commitment is taking care of customers, and its key goals are to provide reliable electricity, offer energy-savings programs, services and education, and find ways...
Alabama Power Introduces New Home Repair Service
BIRMINGHAM, Ala., Nov. 14, 2023 - Alabama Power understands that an unexpected home repair can be a big disruption and a financial hardship. To help customers address these concerns, Alabama Power is introducing its residential customers to a new repair service...