We saw a lot of changes to the call center and customer experience landscape in 2018. Cloud communications and virtual agents were on the forefront of everyone’s minds, and social media was more important than ever. 2019 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence.
SearchHomeServe Assists with Hot Water Heater Replacement for Xcel Energy Customer
Tracy knew the water in her home wasn't as hot as it could have been in recent days. Tracy, a homeowner in Roseville, Minnesota, came across an unsettling discovery in recent months. Her home’s water heater, which had been there when she purchased the...