HomeServe Advantage Program

by | Apr 12, 2022 | Energy Efficiency, Energy Solutions, Products

HomeServe Advantage Program

Replacing an HVAC system is a costly proposition for homeowners, and high-efficiency equipment can be out of reach for many. This presents a challenge for utilities, as achieving efficiency goals depends on increased adoption of more efficient systems.

The HomeServe Advantage Program is a ten-year subscription that combines energy efficiency and electrification, increased customer satisfaction and ongoing energy savings.

One fixed monthly payment includes:

Home HVAC Assessment
The HomeServe Comfort Advisor evaluates needs and presents the best options for the customer.
Install of new efficient electric and/or gas HVAC systems
Customer-selected equipment is installed by a local, licensed HomeServe network contractor.
Advanced smart thermostat and energy savings service
Honeywell T10 Smart Thermostat drives an energy savings service that uses a patented algorithm and local weather data to keep the home comfortable while reducing HVAC runtime by 9% on average.
Unlimited repairs
HomeServe’s network of licensed, vetted local contractors execute all repairs at no cost to the customer.
Annual maintenance
Customers receive one system tune-up per year and four filters to promote efficient operation through quarterly filter changes.
Leasing agreement
The ten-year lease with an option to renew makes upgrading to high-efficiency equipment more affordable.

A recent HomeServe survey found that 80% of consumers are interested in a hassle-free subscription model for their HVAC equipment.

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Benefits to Utilities

Energy Efficiency and Electrification
Customers are more willing to adopt new energy-efficient equipment when it is affordable and they feel covered and supported.

Increased Customer Satisfaction
The HomeServe Advantage Program builds long-term engagement throughout the customer journey, providing multiple points of positive interaction which increases utility customer satisfaction.

Ongoing Energy Savings
The monthly subscription includes an energy savings service, saving customers an average of $90 a year, and reinforcing customer satisfaction with the high-efficiency equipment.

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