The National League of Cities (NLC) Service Line Warranty Program works in partnership with over 700 municipalities and utilities across the U.S., educating homeowners about their water and sewer service line responsibilities and providing optional, affordable...
Economic shock is a bigger threat than you or residents you serve may realize. Economic shock, or a large and unexpected expense, impacts roughly 60 percent of American households each year – the obstacle could be medical bills, a car or home repair or a job loss – so...
Shane D’Onofrio made helping homeless veterans his life’s work. Shane had special empathy for struggling veterans, since he had served himself and suffered an injury that caused mobility issues. He went through his own struggles after his injury and separating from...
Andrew had a sewer line failure and water was spreading across his living room. Despite his best efforts, he was losing ground. “We had a shop-vac in there, trying to get the water up, and we couldn’t keep up,” he said. “We were filling a five-gallon [reservoir], a...
Melba B. had standing water in her yard. The Texarkana resident lived in the home her mother had built more than 50 years prior. The water in her yard caused it to be unsightly and have an unpleasant odor. Her neighbors were complaining, and Melba couldn’t enjoy her...
Daisy H. of Dallas was part of the fabric of her neighborhood – she knew and was known by her neighbors. So, when she became disabled, she wanted to remain in her own familiar home and neighborhood. However, as a disabled senior, she was on a fixed income and upkeep...
Theresa Alexander had a sewer line problem that was not going away: sewage spilling from an open pipe into her yard. Theresa had lived in her tight-knit Jackson, Mississippi, neighborhood for nearly two decades, where she enjoyed good relationships with her...
Itzel Perez Dominguez considered the purchase of a home – her first – carefully. She knew she’d be responsible for mortgage, homeowners insurance and taxes and she reviewed her options thoroughly before committing to buying a home in Minneapolis. Buying a home for her...
Katy C., a new homeowner in Hyattsville, Maryland, had a nasty surprise waiting in her mailbox – a water bill for $1,000. “It was usually $80 or $100,” she said of the stunning notice. Katy didn’t understand how her bill could have spiked so high without corresponding...