Axel C. of Pittsburgh turned on the sink one morning, and no hot water came out. He remembered that he had a HomeServe repair plan through his utility, Duquesne Light, that covered water heater repair and replacement.
He called HomeServe and was quickly connected with a local and reliable contractor, Ray Hall Plumbing. After arriving at Axel’s home, the plumber confirmed the water heater needed to be replaced and installed a new one right away. The replacement was completely covered under his plan, saving Axel more than one thousand dollars.
Looking back, Axel summed up the experience simply and enthusiastically.
“The experience was great. It was easy and straightforward, plus the installer with Ray Hall was very professional, courteous and friendly,” Axel said. “I’m happy, glad you were there, and glad I signed up.”
“You never know what’s going to happen in your home,” Axel said. “Houses in my area are aging and there’s a time when things will fall apart and break. For me, HomeServe came through.”
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