Prior to launching a home protection program, HomeServe deploys a thorough pre-launch education campaign. This campaign could include public relations and press releases, bill insert messages and information on the cooperative’s website. HomeServe has an internal public relations department that proactively engages with local constituents to provide material, clarity and responses to city officials, the media and the public. Additionally, we will train the co-op’s call center staff to handle calls about the program and forward members to HomeServe. We also provide scripts with frequently asked questions and answers about the program to use as a reference.

HomeServe’s in-house staff of over 75 marketing professionals produces multi-channel educational campaigns and member communication strategies encompassing direct mail, inserts, website and web advertising, inbound and outbound telemarketing, e-mail, public relations, and social media, that yield outstanding member participation, retention and customer satisfaction. Leveraging the results of hundreds of tests across dozens of co-op partners, and through active partner collaboration, the team produces communications that educate members, positively reflect partner brands, drive member participation, and ultimately lead to demonstrably higher levels of member satisfaction with your cooperative.

HomeServe currently manages over 2,600 independent contractor firms across North America. We have the ability to onboard local contractors, including those within your own established network, as relevant. We leverage trade associations and government registries to ensure relevant criteria are met, including MWBE requirements. Contractors must have a BBB rating of A or higher; positive feedback of 90% or better; and the ability to provide 24/7 emergency service while also meeting all stringent compliance requirements, including valid licensing, bonding and insurance; drug screening and background checks, and willingness to sign our contractor agreement that stipulates performance standards, code of conduct and more. HomeServe employs Regional Operations Managers (ROMs) to ensure all work is performed to our high standards and is compliant with all local codes, regulations and permit requirements. Contractor performance is continually tracked and measured to ensure customer satisfaction.

HomeServe can work with cooperative partners to integrate home protection products and installation services to broaden marketplace offerings and create a more cohesive customer experience. HomeServe’s expertise in multichannel marketing drives members to our products on utility marketplaces, increasing site traffic, visibility, and opportunities for engagement about residential energy efficiency.