Utility of the Future

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Helping Customers Navigate the Electric Vehicle Experience

Electric vehicle adoption is poised for explosive growth in the next decade. Several major automobile manufacturers have pledged to stop making internal combustion engines (ICE) by 2026, focusing instead on development of electric vehicles (EV); by 2030, it’s...

Customer Choice Shown to Positively Impact CSAT Scores

It is well-documented giving customers choices and the opportunity for interaction improves customer satisfaction, and that, in turn, improves ROI. Recent market research has shown that customers also appreciate recommendations from their energy provider. Tools such...

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