Customer Lifetime Value is the key metric for customer experience-oriented businesses. Average Handle Time, Customer Satisfaction, and Cost to Serve all have their place, but in today’s modern service landscape, LTV—mainly driven by repeat business or subscription over time—has to take the top spot. This evolution is ongoing, and successful businesses need to master it.
SearchEnhancing Member Engagement and Loyalty Webinar
We are proud to present this webinar hosted by Touchstone. Discover new ways to build stronger relationships with your members through this incredible event! In this ever-evolving energy landscape, many cooperatives are discovering that value-added services are...