The thousands-upon-thousands of conversations that pour into call centers worldwide every day contain priceless information. Everybody knows that. What’s a bit more difficult to know is how to extract hidden nuggets of knowledge in speech and turn them into practical information for consumer-facing agents.
SearchEnhancing Member Engagement and Loyalty Webinar
We are proud to present this webinar hosted by Touchstone. Discover new ways to build stronger relationships with your members through this incredible event! In this ever-evolving energy landscape, many cooperatives are discovering that value-added services are...