Some Large City Partners*
Las Vegas, NV
SEPTEMBER 2013
PARTNERSHIP SIGNED
21,145
CUSTOMERS COVERED
$3.8M
CUSTOMER SAVINGS
4.6/5
CUSTOMER SATISFACTION
Phoenix, AZ
MARCH 2012
PARTNERSHIP SIGNED
22,983
CUSTOMERS COVERED
$5.8M
CUSTOMER SAVINGS
4.8/5
CUSTOMER SATISFACTION
San Diego, CA
JUNE 2012
PARTNERSHIP SIGNED
10,636
CUSTOMERS COVERED
$3.2M
CUSTOMER SAVINGS
4.8/5
CUSTOMER SATISFACTION
Kansas City, MO
FEBRUARY 2013
PARTNERSHIP SIGNED
18,282
CUSTOMERS COVERED
$7.1M
CUSTOMER SAVINGS
4.8/5
CUSTOMER SATISFACTION
El Paso, TX
MARCH 2022
PARTNERSHIP SIGNED
4,707
CUSTOMERS COVERED
$2.9M
CUSTOMER SAVINGS
4.8/5
CUSTOMER SATISFACTION
Benefits of Partnership for Large Cities and Homeowners
- Homeowners in partner cities benefit from more favorable, group-based pricing for our optional service line protection plans.
- The city and its homeowners gain access to our best-in-class expertise in every aspect of program management and service delivery—extensive educational marketing resources; order fulfillment and billing infrastructure; award-winning, U.S.-based 640+-seat service center, and a local network of rigorously vetted contractor firms.
- The program’s use of local, licensed contractors ensures outstanding service delivery while helping to support the local economy.
- Large cities can receive royalties that can help support community programs and initiatives.
What Do Our Partners Say?
NLC Service Line Warranty Program Partner Testimonial – Walter Pishkur, Director of Water Utilities, Arlington, Texas
Dear City Official,
The National League of Cities (NLC) is pleased to partner with the NLC Service Line Warranty Program by HomeServe. Offered at no cost to municipalities, the program educates homeowners about their service line responsibilities and offers affordable protection for unanticipated, and often costly, repairs to broken or leaking water and sewer lines.
- The program is offered by more than 940 municipalities.
- Homeowners have saved more than $3 billion in repair costs with NLC SLWP and HomeServe over the past three years.
“We went down this road because we were genuinely feeling bad for the people learning about their responsibility after the issue. This is a tough pill to swallow when you are staring down a $10,000 bill. Four years later there isn’t much question in the community about who owns what. Everyone now has the ability to take proactive action because of this education and they appreciate the City for providing it.” – Steven Downs, Deputy City Manager, City of Orem, Utah
In addition to offering important coverage to residents, the program makes financial sense for municipalities, providing a non-tax revenue stream that can be dedicated to a number of important initiatives. Additionally, the program keeps dollars in the local economy by utilizing local-area contractors to execute the repairs.
“I think it is such a wonderful plan the City came up with. It has been very beneficial to me. It gives me a sense of relief knowing I have help.”
– David S., Resident, Tulsa, OK
NLC is working to bring you programs that provide solutions backed by superior service. We are here to help cities participate and ensure the program works for you. I strongly encourage you to consider the NLC Service Line Warranty Program for your city.
Sincerely,
Sincerely,
Clarence Anthony
Executive Director
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