Helping Pennsylvania Municipalities Protect Homeowners and Strengthen Communities

by | Sep 19, 2025 | Case Studies, Knowledge Center, NLC SLWP, Pennsylvania, Water Solutions

Municipalities across Pennsylvania face intensifying challenges in maintaining water and sewer infrastructure. According to the American Society of Civil Engineers, Pennsylvania earned a “D” grade for drinking water and a “D-” for wastewater infrastructure, reflecting aging systems, frequent breaks, and outdated materials such as lead lines still in service statewide. The Pennsylvania Infrastructure Investment Authority (PENNVEST) estimates a $20 billion gap in water and sewer infrastructure funding needs over the next decade.

Additionally, the Pennsylvania Department of Environmental Protection reports that approximately 20% of drinking water is lost through leaking pipes
statewide, representing millions of gallons of wasted water each day. More than 6,600 miles of lead pipes remain in Pennsylvania’s drinking water systems, posing health risks to residents and requiring urgent replacement plans.

Many homeowners remain unaware they are responsible for the water and sewer lines running from their home to the municipal connection. When these lines fail, they face urgent decisions: finding a reputable, licensed local contractor, watersolutions.homeserve.com covering high repair costs often exceeding $3,000, and managing stress and delays during emergencies. With growing labor shortages in plumbing trades, many homeowners delay repairs due to cost or hassle, risking further property damage and wasted water.

A Solution for Municipalities and Their Residents
To ease the burden on communities, many Pennsylvania municipalities have turned to the Service Line Program by HomeServe. Endorsed by the Pennsylvania Municipal League, this program provides municipalities with a hassle-free opportunity to offer homeowners affordable protection plans for private water and
sewer lines as well as in-home plumbing systems. With 52 Pennsylvania municipalities already offering it, the program has proven to be a practical and beneficial solution.

How the Program Benefits Municipalities and Communities
The Service Line Program is designed with municipalities and communities in mind. Here’s how it works.

No Cost to Municipalities
The program operates at zero cost to participating municipalities. This ensures municipalities can provide homeowners with a valuable service without placing additional strain on tight budgets.

Support for Local Contractors
All repair work included in the program is carried out by licensed contractors from the local area. By prioritizing community-based tradespeople, the program supports local businesses and keeps resources within the local economy.

Revenue for Municipalities
The program generates funds that can be reinvested into local initiatives, such as infrastructure improvements, community programming, or public services. This allows municipalities to stretch their budgets further while improving the quality of life for residents.

Ensuring Faster Repairs and Community Stability
By reducing the risk of costly repairs for homeowners, the program helps build stronger, more stable communities. Homeowners gain peace of mind knowing they are protected against sudden financial hardships caused by plumbing emergencies. Importantly, protection plans lead to quicker repairs because residents are less likely to ignore issues due to cost or hassle, preventing small problems from becoming larger infrastructure failures.

Building Resilient Communities
The partnership opportunities offered by the Service Line Program create a win-win for Pennsylvania municipalities and their residents. By addressing public and private infrastructure challenges simultaneously, the program promotes water conservation, minimizes waste, and ensures families aren’t left financially vulnerable. Participating municipalities see additional benefits, including a stronger sense of trust between local governments and residents. By proactively addressing risks and offering affordable protection plans, municipalities show their dedication to safeguarding their communities in practical ways.
Program Impact in

Taking Action for a Stronger Pennsylvania
Pennsylvania’s water infrastructure challenges highlight the importance of forward-thinking solutions. Municipalities across the state are already taking steps to protect homeowners and enhance their communities through programs like the Service Line Program.

For municipalities not yet participating, now is the time to explore this opportunity. Incorporating the program not only protects homeowners but also provides added resources that enhance municipal budgets and initiatives. Together, local leaders and residents can create a more resilient, financially stable future for communities across the Keystone State.

By addressing today’s infrastructure and financial challenges with innovative solutions, Pennsylvania municipalities can continue to thrive and support the wellbeing of both their residents and their environment.

Subscribe to Monthly Emails


Recent Posts

Enhancing Member Engagement and Loyalty Webinar

We are proud to present this webinar hosted by Touchstone. Discover new ways to build stronger relationships with your members through this incredible event! In this ever-evolving energy landscape, many cooperatives are discovering that value-added services are...

Blog Article Categories