West Virginia Partnerships

West Virginia is a state known around the world for its beauty, as evidenced by a certain country song we just can’t stop singing! But it shares one thing with every other state… aging infrastructure that can lead to unforeseen damages to service lines for residents. That’s  why so many communities throughout West Virginia have turned to HomeServe programs to help their residents in their times of need.

Most homeowners don’t realize they are responsible for the water and sewer lines from the street to their meter, and are shocked to find they must pay to repair damage caused by age, tree roots, and other issues. Planning ahead and having a warranty program in place to cover these costs can make all the difference when an unexpected emergency occurs.

In fact, in West Virginia we have:

  • A Partnership with the West Virginia Municipal League;
  • 31 Municipal and Water Utility Partners;
  • Over 153,700 Active Water-Related Protection Plans;
  • Saved homeowners in your state over $17.9 million in water-related costs since 2017.

Nationally, we have saved customers over $1.1 billion over the past three years.



Partner Testimonial

“We want our citizens to know we are on their side. The cost is minimal and we’ve had residents with repairs exceeding $1,000. We are pleased that we have helped citizens to avoid such an expense.” – Scott James, Mayor, St. Albans, WV

HomeServe Cares Foundation

At HomeServe, caring is in the fabric of our corporate culture. Which is why we are committed to putting people at the heart of everything we do, and that includes our corporate social responsibility. We actively support and care for People, Veterans, the Common Good and Communities, both locally and nationwide with the HomeServe Cares Foundation.

Watch the video to see what some of our customers had to say about HSCF.

More West Virginia Information

Click the endorsement letter below to download


Click the endorsement letter below to download



The National League of Cities (NLC) Service Line Warranty Program benefits cities and residents. But don’t take our word for it – read what they have to say.

The NLC Service Line Warranty Program was conceived in partnership with the NLC to educate property owners about their service line responsibilities and protect them against a potentially significant out-of-pocket repair expense. The Program also offers numerous benefits to our municipality partners.


Download Partner and Customer Testimonials

  • Super quick response from Home Serve and the contractor. Work was done professionally within a week. Definitely five stars! – D. James, Oak Hill WV
  • My sewer was backed up. Called in the morning and they showed that afternoon and cleared the problem. Thanks! Great job! – J. Newbrough, Weirton WV
  • I was please with how easy and how quickly HomeServeUSA responded to my call about the hot water heater. In addition the reimbursement money arrived in a timely fashion. I also appreciated the emails to confirm the bill I submitted was accepted and when to expect the check to arrive. Everyone one was very helpful and friendly. – M. Cousten, New Martinsville WV

Emilie Zalfini

West Virginia Regional Account Director

Contact Emilie Zalfini