Shortly after buying her Roseville, Minnesota home, Tracy signed up for repair plans offered by HomeServe through her local utility provider, Xcel Energy. She recognized the value in having a safety net for emergency repairs. Among the plans she chose was one covering her water heater, a decision that would soon prove invaluable.
“The leaking and rusting are what caught my attention, but I had also been noticing that the water temperature in my home wasn’t quite as hot as it should have been,” said Tracy. “It was something I swept under the rug for a short period of time before deciding to do something about it.”
She had her home’s water heater enrolled in a repair plan that would help to cover its potential repair or replacement, should it be needed. After a quick call to HomeServe’s operations center, a local and reliable contractor, K B Service Company, was dispatched to Tracy’s home.
“The plumbers with K B showed up when they said they would and were extremely professional,” said Tracy. “It wasn’t long until they figured out what was wrong.”
The water heater’s leak was causing the rusting, and multiple valves on the unit also needed replacing. The plumber determined that because of the age and overall condition of the unit, Tracy would need the water heater replaced. Luckily, her repair plan would cover the cost of the diagnostics and part of replacement.
“Ever since the replacement was completed, the water in my home has been hotter than ever,” said Tracy. “What more can you ask for?”
“We also had our furnace repaired by you, and had a wonderful experience as well,” said Tracy. “I’ve yet to have anything but positive things to say about the service.”
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