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When you hire a vendor or third-party administrator to do any program for you, whether it’s repair plans or whatever, they’re really representing your brand to your customers. When the customer calls on the phone and they get somebody, they’re thinking of their utility, and they trust their utility to send a contractor who’s licensed, ensured, who’s been background-checked, who’s been drug-checked, because you’re sending someone to their home – into their home, in a lot of cases, if it’s an interior repair. So we very carefully scrutinized three or four vendors, and HomeServe was clearly the partner we wanted to work with. They have a similiar philosophy to ours… putting the customer first, and also, continuous improvement.

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– Cheryl Brubaker Schaub, Former Manager, Consumer Products Group, FirstEnergy