When California Water Service customer John B. received information in the mail about repair coverage for his home’s essential systems, he decided to enroll. That decision has since saved him more than $7,200 in repair costs — covering everything from unclogging sinks and toilets to fixing light switches and restoring power to entire rooms.
John enrolled in coverage for his water and sewer service lines, interior plumbing, electrical system, and water heater. Over the years, he never had to worry about finding a reliable contractor or facing unexpected repair bills — his HomeServe plan had him covered.
“We’ve been using HomeServe for quite a while,” John said. “I can’t think of a single problem — everything was like clockwork.”
Most recently, John faced a toilet backup — an unpleasant situation for any household. But with years of positive experiences behind him, he knew exactly what to do: call HomeServe.
“The operations center provided great customer service,” John said. “They were good. They are always good.”
HomeServe dispatched Downey Plumbing, Heating and Air Conditioning to resolve the issue. As part of HomeServe’s trusted network, all contractors are licensed, insured, and local to the community.
“Downey Plumbing is always on time and arrived when they said they would,” John said. “They’ve been out to the house several times, so they know the plumbing system well.”
John also took advantage of HomeServe’s real-time tracking technology, which kept him informed of the contractor’s arrival via text message.
“They set it up so they texted my phone and told me how many minutes they were away and when they were on their way,” John said. “I called it in, they took the information, and Downey Plumbing came out. Everything was like clockwork.”