Service Line Program by HomeServe

The Service Line Program by HomeServe offers affordable protection for homeowners that covers the cost to repair or replace broken, leaking or clogged external water lines, sewer lines and in-home plumbing and drainage lines.

These repair plans protect a homeowner’s budget, providing peace of mind.

Key Program Benefits

  • Homeowner Education: The program clearly informs homeowners about their service line responsibilities, preventing confusion and unexpected costs.

  • Financial Protection: HomeServe covers the cost of repairs. This is crucial, as studies show most homeowners do not have dedicated funds for emergency line repairs.

  • Local Economic Support: All repairs are completed by rigorously vetted, licensed, and insured local contractors who adhere to local codes. Customers have access to a 24/7/365 repair hotline staffed by live agents.

  • Comprehensive Administration: HomeServe manages all program aspects, including educational outreach, billing, customer service, repair logistics, and partner reporting.

  • No-Cost Revenue Stream for Municipalities: The program is offered at no cost to partner cities, which can also receive a share of the revenue generated.

Service Line Plans

Exterior Water Service Line

Coverage to locate, excavate and repair/replace a leaking exterior water service line. Covered repairs can include, but are not limited to: leaks, breaks, corrosion, blockages, root intrusion, and other types of damage (such as from freezing) that impair or limit the intended function of the system.

  • Includes restoration of ground surface features after excavation for service line repair, including filling, raking, reseeding, reinstallation of existing soft landscaping and shrubbery, and patching of paved surfaces.

 

Exterior Sewer/Septic Line 

Coverage to locate, excavate and repair/replace a leaking exterior sewer service line. Covered repairs can include, but are not limited to: leaks, breaks, corrosion, blockages (due to fats, oils and grease), root intrusion, and other types of damage (such as from freezing) that impair or limit the intended function of the system.

  • Includes restoration of ground surface features after excavation for service line repair, including filling, raking, reseeding, reinstallation of existing soft landscaping and shrubbery, and patching of paved surfaces.

In-Home Plumbing and Drainage 

Coverage includes the emergency breakdown costs of repairing or replacing interior water service and drainage pipe materials, valves and other plumbing-related material, including unblocking, repair and replacement.

  • Includes repair or replacement of floor drain, toilet flanges, supply or drain pipes, angle stops, P-traps and ball valves.
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