Lone Star State Partnership Team

It’s well known that Texas is facing significant challenges with water and wastewater infrastructure, and homeowners are at increased risk of costly and unexpected service line issues. That’s why so many Texas municipalities have turned to HomeServe programs to help protect their residents. Our programs educate homeowners about their service line responsibilities and offer optional, affordable repair plans. If an issue occurs, repairs and replacements are performed by local, licensed plumbers.
Emilie Zalfini

Emilie Zalfini

Regional Director
Business Development
– Texas –

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Dantario Dansby

Dantario Dansby

Regional Director
Business Development
– Texas –

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Jenna Hazelet

Jenna Hazelet

Regional Director Business Development

– Texas –

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“I am pleased to share how our partnership with HomeServe has proven to be highly beneficial for both El Paso Water and our customers. Together, we have introduced two valuable programs that provide financial protection and peace of mind. The ServLine Leak Protection Program automatically covers participating customers for any overages on their water bill resulting from a leak. This program has been widely embraced, with a 96% participation rate and a noticeable increase in customer satisfaction. Additionally, the Service Line Program complements ServLine by offering optional coverage for the repair or replacement of broken or leaking service lines. Partnering with HomeServe has allowed us to deliver meaningful protection to our customers, reinforcing our commitment to their well-being and peace of mind.”

Brenda Cantu, Customer Service Manager, City of  El Paso

Customer Testimonial

Upcoming Events

2026 TRWA Training and Technical Conference

July 15-16 in Galveston, TX

2026 Oklahoma Municipal League Annual Conference

September 15-17 in Tulsa, OK

2026 TRWA Water Utility Outdoor Expo

October 29-30 in Tyler, TX

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Blistering Texas Heat Splits City of Arlington Customer’s Water Line

City of Arlington customer Cynthia C. has always felt a sense of community on her street, and one recent August evening proved no different. Her neighbor reached out to let Cynthia know that there was water bubbling up from her front lawn. Upon a quick look herself, she confirmed the eyesore but didn’t panic. That’s because she was a customer of Service Line Warranties of America (SLWA) and had coverage for water service line repairs.

Cynthia first enrolled her home water and sewer lines in SLWA’s plans earlier this year through the City of Arlington. She never would have imagined she’d have to use one of the plans so soon, but is grateful to have saved the headache of coordinating the repair along with the thousands in repair costs…

$3,000 Water Leak Repair Complete for Arlington Woman

City of Arlington customer Stephanie M. received an email from the city informing her that her household had been logging usage of 49 gallons of water per hour for the past 48 hours. 

“I was shocked, because they were saying the water usage was happening overnight, even when we were asleep,” said Stephanie. “It’s just my partner and I, so I immediately knew something was very wrong.” 

Luckily, the City had partnered with Service Line Warranties of America (SLWA), part of the HomeServe family, to offer optional repair plans to protect residents from unexpected service line issues…

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Texas Water Partners