“The Charleston Water System has proudly partnered with HomeServe for the past twelve years to offer homeowners optional and affordable protection plans for their exterior water and sewer lines,” said Mike Saia, Public Information Administrator.

“This program has been invaluable in not only shielding homeowners from unexpected repair costs but also educating them about their responsibilities for private service lines on their property. Homeowners with coverage have expressed high satisfaction with the program, praising both the responsiveness of the contact center and the professionalism of the service technicians handling repairs. We view this as a vital and beneficial program for our residents. In addition, revenue from our partnership with HomeServe supports our bill pay assistance program that keeps the water on for people most in need and allows us to contribute to worthy charitable causes, all without utilizing ratepayer funds.”

– Quote from Mike Saia, Public Information Administrator of Charleston Water System

When Linwood, a Beaufort-Jasper Water and Sewer Authority customer from Bluffton, South Carolina arrived back at his home after being away for a few days, he came across a wet spot on the hardwood floor in his kitchen. When the wet spot kept spreading over the next few days and was warm to the touch, Linwood realized that there was a severe problem. 

However, a few years back, Linwood proactively enrolled in HomeServe’s Interior Plumbing and Drainage plan offered through Beaufort-Jasper Water and Sewer Authority…