Frances W. of Houston, Texas, is an older adult on a fixed income, so when she learned about HomeServe's emergency repair plans, she thought it was a good idea. To protect herself from an emergency repair, she enrolled in plans to protect her exterior water and sewer...
Financial Shock
Bad Debt Impacts Utilities’ Plans for Capital Projects
by Bill Eller | Apr 8, 2022
Bad debt and mounting maintenance costs: Just call them the Scylla and Charybdis of public water utilities. Much of the investment into the water systems across the nation are nearly half a century in the past and the maintenance bill has come due. The American...
Inflation a Financial Shock to the System for LMI Homeowners
by Bill Eller | Feb 11, 2022
Inflation has soared higher than any point in the last four decades, reaching 7.5 percent and spurred by supply-chain issues. The Labor Department announced that the consumer-price index, a measurement of the consumer cost of goods and services, has reached its...
Oklahoma Man Receives Furnace Repair
by Bill Eller | Feb 11, 2022
After Five Winters Without Heat, Oklahoma Man Receives Furnace Repair Larry H. of Dewey, Oklahoma, had spent five years without a working furnace. "It just quit, and I couldn't figure out why," he said. The plains winters are cold, and Larry fended them off with the...
HomeServe Lends a Helping Hand to Homeowners in Need
by HomeServe USA | Dec 10, 2021
During the holidays, many of us are looking for ways to lend a helping hand to our friends and neighbors, and HomeServe is no exception – and we take that giving spirit with us throughout the year. Our HomeServe Cares Foundation and Customer First Program provide pro...
Baltimore Launches Backflow Preventer Pilot Program
by Bill Eller | Nov 9, 2021
In October, the City of Baltimore announced a pilot program to install backflow preventers in qualifying homeowners’ sewer laterals as part of an effort to reduce sewage backflow into residents’ homes. Some of the older homes in certain sections of the city are prone...
ServLine Shields Ratepayers, Utilities from Water Loss Costs
by Sam Wade | Jul 16, 2021
By SAM WADE Retired NRWA CEO Addressing aging water infrastructure is a priority, but rural systems are squeezed financially by an aging and shrinking customer base and increasing regulatory mandates. Much of the costs associated with infrastructure repair and...
Homeowners Tackle Repairs and Declutter Homes During COVID-19
by HomeServe USA | Jun 10, 2021
Biannual State of the Home Survey Finds Many Homeowners Tackling Repairs and Decluttering Homes During COVID-19 NORWALK, CT (June 10, 2021) –HomeServe USA (HomeServe), a leading provider of home repair solutions, announced the findings of the 12th edition of its...
PSEG Customer Saves $5,400 on Sewer Line Repair
by Bill Eller | Jun 4, 2021
A Proactive Step Saves a Homeowner Thousands For PSEG customer, Jack C. of Amityville, N.Y., owning a 70-year-old home came with both charm and the awareness of potential issues. Understanding that older homes can present unexpected challenges, he made a proactive...
Plumbing Leak Detection: How to Find Hidden Water Leaks
by Bill Eller | Mar 17, 2021
In the average home, hidden water leaks lose approximately 10,000 gallons of water a year, and in one in ten, severe leaks can waste up to 90 gallons a day and hundreds of dollars, making plumbing leak detection something homeowners should practice as part of their...
Subscribe to Monthly Emails
Recent Posts
Record Heat Compounds Need for Residential Water Conservation Solutions
Record heat expected this year, compounding the need for residential water conservation solutions The year 2023 was the warmest since records began in 1850, putting it at 2.43 degrees Fahrenheit above the preindustrial average, according to the U.S. National Oceanic...
Infrastructure Week 2023
Happy Infrastructure Week! We will be adding new infrastructure information, statistics, and more every day, so don’t forget to check back.Over the Last 5 YearsPeople StoriesItzel Perez Dominguez considered the purchase of a home – her first – carefully. She knew...
High Consumption and Leading Causes of Water Loss
Residents are changing their approaches to water conservation, especially as climate change leads to irregular weather patterns. High consumption and water leaks can come through everyday tasks, such as gardening and watering the lawn, but the gallons that can be lost...









