Alabama Partnership Team
It’s well known that Alabama is facing significant challenges with water and wastewater infrastructure, and homeowners are at increased risk of costly and unexpected service line issues. That’s why so many Alabama municipalities have turned to HomeServe programs to help protect their residents. Our programs educate homeowners about their service line responsibilities and offer optional, affordable repair plans. If an issue occurs, repairs and replacements are performed by local, licensed plumbers.
Jenna Hazelet
Regional Director Business Development
– Alabama –
Dantario Dansby
Regional Director
Business Development
– Alabama –
“I am pleased to share how our partnership with HomeServe has proven to be highly beneficial for both El Paso Water and our customers. Together, we have introduced two valuable programs that provide financial protection and peace of mind. The ServLine Leak Protection Program automatically covers participating customers for any overages on their water bill resulting from a leak. This program has been widely embraced, with a 96% participation rate and a noticeable increase in customer satisfaction. Additionally, the Service Line Program complements ServLine by offering optional coverage for the repair or replacement of broken or leaking service lines. Partnering with HomeServe has allowed us to deliver meaningful protection to our customers, reinforcing our commitment to their well-being and peace of mind.”
Brenda Cantu, Customer Service Manager, City of El Paso
Upcoming Events
2026 NRWA WaterPro Conference
September 14-16 in Phoenix, AZ
2026 TRWA Office Professionals Conference
October 7-9 in San Marcos, TX
Case Study: Servline in Alabama
From Data to Protection: AMI and ServLine Working Together in Eufaula, Alabama
Advanced Metering Infrastructure (AMI) is transforming how utilities approach water
management. These innovative systems enable utilities to detect leaks more quickly,
better understand usage patterns, and operate more efficiently. But while AMI has
a lot to offer, it’s not without its challenges. Factors such as customer adoption, data
management, and phased rollouts can impact how quickly benefits are felt.
Alabama Resident Finds Relief in a Flood of Stress Cause by Water Leak
When an Alabama resident received a call from her water provider, Chilton Water Authority, to inform her that the current month’s water bill had reached nearly $600, she was confused. As this was a vacation home that was not consistently occupied, Betsy got in touch with her son and asked him to check on the house. When he arrived, he discovered that a pipe had burst in the upstairs part of the house during a freeze, resulting in major water damage.
While Betsy started sorting through insurance claims for the damage, she also…
Alabama Water Partners
