California Partnership Team
It’s well known that California is facing significant challenges with water and wastewater infrastructure, and homeowners are at increased risk of costly and unexpected service line issues. That’s why so many California municipalities have turned to HomeServe programs to help protect their residents. Our programs educate homeowners about their service line responsibilities and offer optional, affordable repair plans. If an issue occurs, repairs and replacements are performed by local, licensed plumbers.
Bill Coffey
Regional Director Business Development
– California –
Bill Eller
Senior Vice President of Municipal Solutions
– North America –
Upcoming Events
2025 League of California Cities Annual Conference and Expo
October 8-10 in Long Beach, CA
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2025 ACWA Fall Conference & Exhibition
December 2-4 in San Diego, CA
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Case Study: San Diego, CA
San Diego was the first city in California to adopt the National League of Cities (NLC) Service Line Warranty Program. As the City’s preferred partner, this repair service program informs the City’s 250,000 residential water customers about their service line responsibilities at no cost to the City.
A NEED FOR EDUCATION
In the HomeServe 2024 State of the American Home survey, 75% of respondents said they had a home emergency repair in the past 12 months, with 41% having $500 or less set aside for an emergency repair. In addition, 76% of respondents would prefer a professional to repair or replace a water or sewer service line. Many residents are unaware of their service line responsibilities and don’t realize what poor shape our national water infrastructure is in, with more than 40% of that infrastructure considered poor, very poor or elapsed…
Water Service Line Leaks Waste Water, Imperil Health
Our communities have an aging infrastructure problem, and water line leaks waste trillions of gallons of water each year. Research has shown that water service lines made of materials such as lead, copper and galvanized steel will reach the end of their usable lifespans quicker than lines made of newer materials, such as thermoplastics.
Dr. Juneseok Lee, former California Water Service Co-Chair at San Jose State University, studied water service lines using ten years of national water service line failure data provided by HomeServe USA. Galvanized and copper water lines saw a construction heyday through from the 1950s through the 1970s, and many of those water service lines are now failing…
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